Tag: HR

AI Fears and AI Opportunities

The AI revolution will transform business and work in unforeseeable ways.  Organizations can prepare for the coming changes, and address workers’ concerns, by emphasizing learning and development.  Both technical skills and “human” skills will need to be updated to make the most of the coming opportunities.

Artificial Intelligence (“AI”) has been dominating tech industry headlines lately.  Many commentators emphasize “doom and gloom,” but there is plenty of room for optimism. Change is inevitable, and the rate of change will continue to accelerate. We cannot know or control exactly how change will impact the future. The only thing we can control is how we choose to adapt today, and we can adapt.

While AI fears will need to be addressed, the coming technological revolution offers brand new opportunities for growth. AI can be a catalyst to inspire and motivate how and where we choose to invest in those opportunities. This article will review AI in the workplace and ways to alleviate AI fears and inspire growth.

The AI revolution, old and new

At first glance, AI seems to have burst on the scene fully formed with the release of ChatGPT in November, 2022. Its Large Language Models are able to generate text on a wide range of topics, even if not expertly. In the months since, the AI revolution has gathered pace, with AI generated art and AI generated video coming online.

Of course, this isn’t the first time AI has grabbed the headlines. In 1997, for example, IBM’s Deep Blue computer defeated chess grandmaster Garry Kasparov, to general dismay. And in 2011, IBM’s Watson computer won a Jeopardy quiz show tournament against human competitors. The victory prompted contestant Ken Jennings to welcome “our new computer overlords.” AI fears have been with us for some time now.

One big difference between earlier AI advances and the current ones is access.  IBM’s computers, Deep Blue and Watson, were far removed from the general public. But ChatGPT and its rivals have opened the doors to mass adoption of AI technology. The AI future is here, bringing with it both AI fears and hopes.

The AI economy and AI fears

In the quarter century since Deep Blue, AI has developed from a technical curiosity to a major economic force. In a 2023 report, Goldman Sachs estimated that generative AI could drive a 7% increase in global GDP (worth $7 trillion) and a 1.5% boost in productivity over ten years. That’s good news, but there are challenges, too.

The report states that 300 million jobs will be “exposed” to AI, including two-thirds of jobs in the U.S. Workloads in those jobs could be reduced substantially. However, the report concludes that “most jobs and industries are . . . more likely to be complemented than substituted by AI.”  (Emphasis added.)

As support, the Goldman report points out that 60% of occupations today did not exist in 1940. They were made possible by advances in technology. According to Goldman, that suggests 85% of all employment growth since 1940 has been due to technology. And most of the growth has come in new fields and new businesses that were not anticipated. While AI can be expected to “disrupt” the business world, it is likely to create new opportunities and industries that we can’t yet imagine. 

Overcoming AI fears by emphasizing individual development

While the situation is far from gloomy, AI fears are real. They are reflected in a 2024 Gallup report finding that 22% of workers worry about their jobs becoming obsolete due to AI. That figure is up from 15% in 2021. There are silver linings, though. 

Gallup points out that workers are eager for learning and development. Some 48% of workers said they would switch jobs for better training opportunities – while only 47% feel they have the skills to excel in their current positions. 

In short, there is a large, unmet desire for training and development. At the same time, new AI technologies will require more training and development. 

To make the most of the situation, leaders and organizations should prioritize upskilling, the process of updating job skills to meet new requirements, and reskilling, the process of moving employees from outdated positions into needed ones.

Leaders should consider two complementary paths. 

Teach technical skills.  The first path is to teach workers to use AI tools to improve their work product and increase productivity. AI is best suited to automate tasks that require less human judgment and interpretation. By giving employees the tools to use AI’s labor saving qualities, organizations will be able to maximize their human strengths.

Teach “human” skills.  That brings us to the second development path: Going where AI cannot go by emphasizing so-called “Soft Skills” (or “Critical Intangibles”) like communication, leadership, problem solving, and teamwork. These are the human qualities AI does not have – and won’t develop for the foreseeable future. 

By leveraging Critical Intangibles, organizations can maximize their “human assets” – the people who bring passion and creativity to their tasks. Unlike technical skills, these Critical Intangibles are durable, providing a long term boost to productivity.  By showing employees that they will have the skills to adapt as their careers evolve, organizations can make great strides toward alleviating AI fears. 

The path to adopting AI technologies won’t always be smooth. Change never is. But organizations can prepare by emphasizing learning, development, and growth to help people embrace change and adapt as the future unfurls. 

If you would like to learn more about preparing your organization for technological change, please contact us. 


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Simple Steps to Reduce Quiet Quitting in 2024

To reduce quiet quitting at workplace, provide clear performance expectations, encourage autonomy, have fewer meetings, communicate, connect, and engage your workforce.

Quiet quitting is not new. It’s just gotten more press in the past few years. More than a decade ago, I recommended that a leader invest in the development of his team to improve engagement and collaboration to achieve better results. 

“But what if I develop them and they leave?” he asked.

“What if you don’t develop them and they stay?” I replied. Which of course I said in my most supportive coaching voice. (I used my “inside-the-head” voice for the eye roll.)

Below, you’re going to read a number of statistics, causes, and ideas to reduce quiet quitting. All of it is good information, and all of it is stuff you already know. So, if we already know all this, why does quiet quitting continue to stay on our Top 10 list of people concerns? Really, I’m asking. Why?

If I had to guess, I’d say that we often look for tactical solutions but forget how to engage the “people” at the center of those concerns. We talk about employees, managers, and leaders, but all of them are people. What would it mean for each of us, every day, to engage with every individual we encounter as a person? This may sound fluffy, but it’s not. What does each person need to be their best and to do their best work? 

Let’s flip the question on its head for a moment. Instead of a person, let’s talk about a car. (Humor me.) What does a car need to operate at its best and to do its best work? The car needs gas, oil, and regular maintenance. Unless it’s an electric car, then it has other needs (just like different people do). Let’s assume our car is gas-powered. It’s a great car with a great engine and great potential. Which is all great. But what if I decide I don’t have time to fill the car with gas or change the brake pads, and I don’t understand why I need to change the oil, so I don’t? I’ve also ignored the “Check Engine” light burning brightly on my dashboard for months. Who cares? It’s just light, right? But eventually, my lack of attention and investment in my car are going to cause problems. However, my car is not going to quit quietly. Instead, I run out of gas, my battery dies, my brakes fail, and my engine seizes. All of which leave me stranded on the side of the road in the middle of the desert with only vultures for company.

It’s much easier to pay attention when quitting is loud and obvious, rather than quiet. What does a person need to be their best and to do their best work? There’s no manual for how people operate, but we have some good ideas, many of which you’ll find below. So, let’s review what we already know.

The Stats

Did you know that only one in three workers is fully engaged at work today?  Quiet quitters still make up half of the workforce, as they have for several years.  

A pair of Gallup reports, released in 2022 and 2024, summarize the situation:  

In its 2022 report, Gallup found that 32% of employees were “actively engaged” at work, while 18% were “actively disengaged,” (so-called “loud quitters”), and 50% were simply “not engaged” (the “quiet quitters”).

In the most recent report, released in January 2024, the results were very similar, with 33% of employees “actively engaged,” 16% “actively disengaged,” and at least 50% “not engaged.”

What is Quiet Quitting?

“Quiet quitting” refers to making the minimum effort to stay employed.  Broadly speaking, “quiet quitters” are employees who aren’t engaged at work, but aren’t actively looking for a new job. 

As a post-pandemic phenomenon rooted in lack of engagement, quiet quitting arose in tandem with the Great Resignation.  It increased sharply in the second half of 2021, according to Gallup. It remains a challenge today, but organizations can take simple, practical steps to reduce it.

Causes of quiet quitting

Workplace disruptions

Quiet quitting can be broadly traced to the effects of the pandemic.  Here are some contributing factors:

The Great Resignation was a major contributor to quiet quitting, according to a study reported in Forbes. The Great Resignation placed extra burdens on most of the employees who stayed. It caused organizations to restructure, breaking up teams and putting people in unfamiliar environments.  Not surprisingly, engagement suffered and quiet quitting rose.

Another pandemic-related disruption has been the rise of remote and hybrid work. Many organizations have yet to adapt.  According to Gallup, most managers reported having no formal training to lead a hybrid team. 

Without adequate management, the “new normal” of hybrid work has led to lower levels of engagement and more quiet quitting.

Unclear workplace expectations 

Many employees simply don’t know what they should be working on.  They report a lack of guidance on priorities, deadlines, and organizational goals.  Remote and hybrid workers are twice as likely as in-house workers to say they don’t receive enough guidance. Unclear expectations have been another cause of quiet quitting, according to both Gallup and Forbes.  

Lack of personal connection

 According to Gallup, employees are less likely than before the pandemic to say that “someone cares about them as a person” at work.  This lack of personal connection to the workplace leads to quiet quitting. 

Taking steps to reduce quiet quitting

The good news is that, although “quiet quitters” are not engaged, they are not beyond reach.  

Here are a few simple steps organizations can take to motivate quiet quitters to be more engaged at work.  

Have one conversation per week

This surprisingly simple suggestion comes from the 2024 Gallup report.  It is cited as the single most important step leaders can take to combat quiet quitting.  Spending 15 to 30 minutes per week speaking with each team member has several benefits: 

  • Making sure employees know what is expected of them, including clear priorities, deadlines, and organizational goals.  
  • Checking in with employees who may be struggling or showing signs of becoming disengaged. 
  • Making personal connections to reduce the feeling that “no one cares.”  

Avoid unnecessary meetings

This should be a no-brainer, but reporting in Forbes shows otherwise.  Too many organizations are scheduling ever more meetings to cope with post-pandemic changes. The results have been predictably negative.  

Employees feel micromanaged.  They report lower productivity, with some losing one-quarter to one-half of the workday to meetings.  And despite the time spent, employees feel no more informed about workplace expectations. 

The simple solution is to schedule fewer meetings, with fewer participants.  Avoid “all hands” meetings unless absolutely necessary.  Have conversations instead!

Encourage Autonomy

Encouraging autonomy and showing flexibility is another way to reduce quiet quitting, according to Psychology Today. Increased autonomy promotes feelings of being trusted and valued, rather than being micromanaged. 

Once the organization has made its expectations clear, let individuals decide how they will achieve their goals, as much as possible.  Be flexible in accommodating different working styles so each individual can realize his or her full potential.

The above steps are simple on paper, but harder to implement, especially if we approach fixing our culture and engagement like we would a car, rather than interacting with people. We need to invest time and attention in our people to understand what will help them to be at their best to do their best work. Quiet quitting is our Check Engine light. It’s a good indication that something’s not working, and the light has been flashing on our dashboard for decades. So, what are we going to do about it?

If you would like more information about employee engagement and quiet quitting, please contact us. 


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Developing Soft Skills to Future-proof Organizations

Soft skills go beyond “people skills” and provide a solid foundation for organizational growth.  Improving soft skills through coaching and training is key for any organization facing changes in technology and the future of work.

I hate the term “soft skills.” Let’s just put our cards on the table. “Soft” is a terrible descriptor. According to Thesaurus.com, synonyms for “soft” include comfortable, easy, mushy, and fluffy. “Soft” sounds like a fluffy cushion for “hard” skills to rest on. 

We may think debating what to call “soft” skills is silly, but language influences how we think. When we label skills as “soft,” we label them as “easy” and imply they aren’t important. Yet when I coach executives and other leaders, “soft” skills are often the hardest skills for them to master.

So, why do we call them “soft” skills? To understand the “soft,” let’s start with the “hard.” Traditionally, organizations have focused on “hard” skills, such as technical skills and competencies. “Hard” skills tend to be easier to define, teach, and assess. In other words, hard skills are more tangible. By comparison, “soft” skills seem more intangible. We struggle to clearly define “soft” skills. For example, what are the specific skills required to be an expert in “interpersonal communication”? How do we teach someone “resilience”? As a result, it can be more difficult to understand “soft” skills and how to develop them.

So, before we dive into a discussion about “soft” skills, I want to plant a seed. I vote to rename “soft” skills as “Critical Intangible Skills,” or “Critical Intangibles,” for short. I may not yet have swayed the rest of the world, but throughout the rest of this blog post, I challenge you to think “Critical Intangible” when you read “soft,” and see how this change affects your thinking.

What are soft skills?

Soft skills are sometimes equated with “people skills,” but that isn’t the whole story.  Soft skills include mental qualities like persistence, resilience, problem solving, emotional regulation, and creativity.  They also encompass practical skills of self-regulation through time management, organization, and the ability to prioritize tasks.  Finally, soft skills include “people skills” like communication, teamwork, and leadership.

Soft skills apply broadly and can be transferred easily between jobs and industries.  They have been called “durable”, because, unlike technical requirements, they remain constant.

Twelve of the top 15 skills needed globally are soft skills, as reported in the World Economic Forum’s Future of Jobs Report 2023.

Soft skills are the “secret sauce” for long term organizational success in a changing world.

Teaching critical intangible skills in the workplace

Contrary to a common misperception, soft skills are not hard-wired or unchangeable. According to research conducted by McKinsey, Deloitte, PwC, the Harvard Business School, and Forbes, organizations can help people improve their soft skills through coaching, mentoring, and training. When people improve these skills, they are better prepared to adapt to changes in technology and the workplace.   

Teaching soft skills requires planning, execution, employee buy in, and assessing success. 

Survey the organization’s needs.  The first step is to determine which soft skills are most in need of development.  

Look at both gaps in performance and high performance. What skill gaps may have contributed to negative customer feedback? What skills contributed to rave reviews? What skills are bubbling up most often in employee performance reviews? What skills are leveraged most by the highest performing teams? What are the skills on which you want to focus, and how can people best develop these skills?  

Develop teaching strategies.  With clear development priorities, the organization is ready to create an action plan. HR Partners and People Partners may find it useful to leverage consultants to help deliver programs and coaching to support development efforts.

Use a mix of approaches. Different skills and personal learning styles will require different learning strategies. Developing skills requires acquiring knowledge and putting that knowledge into practice. Here are some examples of learning approaches to help people develop their skills:

  • Skills workshops that include role plays focused on real work scenarios with self-reflection and feedback.
  • Coaching
  • Mentoring
  • Other learning methods that people can then put into practice, such as online courses, webinars, podcasts, etc. to build knowledge and insights, upskill or reskill.

Continuing efforts, as opposed to a “one and done” approach, will be needed.  After all, we don’t expect people to master skills in a single session.  

Get employees to buy in.  To invest in people development, employees need to understand the importance of soft skills and how coaching and training will help them develop these skills. Organizations can further emphasize the importance of soft skills through recognition, performance reviews, and requiring soft skills as criteria for promotion.  

Measure progress.  One mistake to avoid when assessing teaching programs is simply measuring “inputs,” such as the number of training sessions offered, “butts in seats,” or the number of hours completed.  It’s more useful to design ways to measure outcomes. Metrics will vary by organization but may include assessments of individual performance, employee engagement, team dynamics, customer satisfaction, sales volume, and similar data points. The goal is to be as objective as possible, and to keep the workforce informed.

As the world of work changes, soft skills (or “Critical Intangible Skills”) will only become more important, and strengthening these skills will provide an enduring foundation for success.

Please contact us if you would like more information about soft skills and employee development.  


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential, through coaching soft skills, among many other areas.

Reskilling:  Changing Roles for a Changing World

Reskilling is the process of preparing an existing workforce for new and different roles as the result of market changes and technology. Profound changes in the future of work, combined with a labor shortage, make reskilling a strategic imperative for large and small organizations alike.

Reskilling and upskilling are critical in a changing world

Upskilling and reskilling are more than trendy buzzwords.  They describe efforts to develop workforce skills in an era of technological transformation and demographic change.

In the previous blog, we looked at “upskilling,” the process of continuously upgrading employee skills in existing positions.  In this blog, we’ll consider “reskilling,” the process of preparing employees for different roles within an organization.

The world of work is changing

The World Economic Forum and the Organisation for Economic Co-operation predict that 1.1 billion jobs will be “radically transformed by technology” by the year 2030. The change will require intensive upskilling and reskilling to keep pace.  Despite the challenge, the WEF predicts that the combined effects of upskilling, reskilling, and improvements in early education could add $9 trillion to global GDP in this decade. 

The labor market is changing

The labor market is also forcing organizations to take reskilling and upskilling seriously. 

The U.S. unemployment rate was just 3.7% in November 2023, near historic lows.  According to the U.S. Chamber of Commerce, even if every unemployed person in the U.S. found work, the economy would still face a shortfall of 3 million workers. 

Long term demographic trends reveal an aging U.S. workforce whose growth has been slowing for decades.  In parts of Europe and East Asia, population decline has already begun.  The workforce of the future is likely to be smaller, in other words.  

Organizations can no longer expect to “hire” their way to success.  Instead, they must take steps to retain, upskill, and reskill the existing workforce.

Let’s next consider some of the steps to be taken in any successful reskilling effort. 

Identify Outmoded Positions and Skills Gaps to be Addressed

As was true of upskilling, the first step to a successful reskilling effort is to survey the organization’s needs. 

Identify the positions.  As a first step, the organization must look for positions becoming obsolete due to marketplace changes or advances in technology.  The organization should then look for areas where it wants to grow or where it has identified skills gaps. 

Identify the skills.  The next step is to identify the skills needed for success in the new positions.  The World Economic Forum and others have developed skills taxonomies to make the process more systematic.  Using such systems can help identify employees with related skills who may be a good fit for new positions.  

Identify the employees.  One under-appreciated challenge is to convince employees to undertake reskilling at all.  Organizations should recognize that reskilling can disrupt the lives of employees.  Resistance to change should be expected.

Organizations can manage that resistance by being open and transparent. Presenting clear career paths and training goals is key to improving results.

Design the reskilling effort to maximize success

Another key to success is giving proper attention to the process of reskilling.  

Choose appropriate reskilling methods.  For example, many adult learners prefer a “hands-on,” experiential approach to learning.  Practical training in the form of mentoring, internal apprenticeships, and “job shadowing” is often the most effective.

In other cases, online courses or webinars may be appropriate.  These should be easily digestible in short segments, typically an hour or less.  Lunchtime seminars are another way to fit learning into the workday.

Finally, some technical specialties may require certifications or the completion of degrees.  Some organizations, including Amazon, have programs to pre-pay or reimburse tuition and other educational expenses. They also provide time off for study and exam periods.

Involve all levels of management in the reskilling effort.  Having the support of C-suite leaders and upper level management is critical to success.  But still more is needed. 

The benefits of reskilling should be made clear to the middle managers and first line supervisors who implement it.  Too often these individuals bear the burdens of reskilling without reaping the benefits.  

One solution is to make employee development a part of the performance goals of all managers and supervisors.  Done properly, such goals can help instill a culture of development and provide incentives for participation. 

Meeting the future

The future of work is changing and so is the workforce.  Organizations need to adapt to the transformational changes already underway if they are to survive and thrive.  That means making the most of the existing workforce through upskilling and reskilling, to ensure that people have the tools they need to meet the challenges of tomorrow. 

Please contact us if you would like more information about reskilling, upskilling, and employee development.  


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Upskilling:  A Program of Continuous Development to Meet Changing Needs

Upskilling is an ongoing process of learning and development designed to meet current and future workplace requirements.  It leverages the talents of the existing workforce to improve business outcomes and increase employee retention. 

What is Upskilling?

The simple answer is that upskilling is the current buzzword for a program of continuous and long-term employee development.  Upskilling is distinct from the equally buzzy term “reskilling,” which is the process of moving employees from redundant or outmoded positions into new roles. 

Upskilling seeks to provide learning opportunities to an organization’s existing workforce in their current positions, not merely to fill gaps but to keep pace with the increasing rate of change in the world today.

What Are the Benefits of Upskilling?

Keeping ahead of the innovation curve is one of the main challenges for organizations large and small.  The Organization for Economic Cooperation and Development has predicted that technology will transform over 1 billion jobs in the next decade, while the World Economic Forum anticipates that upskilling will add $6 trillion to global GDP by 2030. 

Let’s take a look at a few of the benefits of the approach. 

Upskilling increases employee engagement and retention.  In today’s tight labor market employee retention is more important than ever.  Employees are looking for more than a paycheck.  They want to know that the organization is committed to helping them reach their full potential. 

Providing training and development opportunities is a tangible investment in their future careers.  When employees see a path to career growth, they are more likely to stay than look elsewhere. 

Upskilling is a cost-effective use of resources.  Training and development can be costly, but it should be thought of as an investment.  The alternative is new recruitment. 

There are drawbacks to recruiting people to bring skills to an organization. One is the labor market.  People who already have the latest, most in-demand skills are a scarce resource. They will be highly sought after and may command a premium. 

Another drawback is the time and expense of recruiting and integrating new hires into the existing workforce.  While training and development have costs, the cost of recruitment is greater. 

Upskilling improves business outcomes.  A final benefit is to improve the organization’s ability to achieve its business goals.  That applies regardless of industry. 

In one case, that may mean more effective customer outreach.  In another, it may mean completing transactions more efficiently. Wise organizations set business goals into the framework of their development efforts, providing a metric for effectiveness.

What Goes Into A Successful Upskilling Program?

Here are some guidelines for developing an effective program.

Survey the organization’s needs.  The first step is to identify existing skills’ gaps and future needs. The organization should review its business plans and the challenges it faces in achieving its goals.

It is equally important to ask:  What training and development opportunities do employees want?  That may not have an obvious answer.  Many employees will not know what particular skills they would like to develop. 

A better way of getting the information may be by asking, “Where would you like to take your career in the next year?  In five years?”  By framing the question more holistically, the employee and the organization can begin to take steps towards the desired goal. 

Develop individualized programs.  Having considered both the organization’s needs and the employees’ goals, the next step is to develop individualized plans. 

The survey process is likely to have uncovered recurring themes – both in terms of business needs and employee desires.  These themes can be subjects for broader training efforts across teams or departments.

Individuals should also be encouraged to explore subjects that interest them.  That may mean pursuing a software certification or other credential.  It may mean an introduction to another functional area or mentoring by an expert within the organization. 

Develop metrics to measure progress toward goals.  Finally, the organization needs to measure progress, both individually and as an organization. 

Individuals will want to know how they’re progressing – and how much farther they have to go to reach specific goals.  

The same applies to the organization as a whole. The more specific business goals can be measured, the more likely for upskilling to be seen as an investment in the future. 

If you would like to know more about upskilling, please contact us. 


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

People Development:  Closing the Skills Gap With a Culture of Learning

People development is the process of identifying the skills needed to achieve organizational goals, and designing learning, coaching, mentoring programs to meet those goals.

People development has become a critical need for organizations big and small.  The tight labor market means that vacant roles involving critical skills are harder to fill, while business and technological changes mean that existing roles will need constant updating. 

According to McKinsey & Company, the great majority of organizations will face a “meaningful skills gap” in the coming years.  The causes are both technological and demographic.  The upshot is that organizations wanting to “future proof” their business success need to make consistent, ongoing people development a priority.

Organizations need to not only develop their existing talent pool, but to “think outside the box” in terms of attraction and recruitment.  That will include:

·         Hiring for Potential:  Finding candidates with the ability to master new skills will be as important as finding candidates with existing skill sets.  

·         Considering Non-Traditional Candidates:  People with more circuitous career paths may be more adept at learning new skills and thriving in different environments.

·         Looking for a Growth MindsetOrganizations will benefit from candidates who view personal development with a positive, open attitude.

People development will be key both in advancing the skills of an organization’s existing workforce and in bringing in new employees.  This blog will examine several aspects of the process.

Creating a Culture of Learning to Spark People Development

Whatever development model an organization chooses, creating an environment in which learning and development are priorities – a “culture of learning” – is fundamental. 

·         Having top leadership and management on board is the first condition needed to create a culture of learning.  Without advocacy at the top, learning and development is unlikely to gain traction. 

·         Setting organizational goals for people development is another way to cultivate a culture of learning.  According to McKinsey, “best-in-class” organizations provide an average of 75 hours of training per employee annually.  Some set “aspirational” goals well above that figure.  Hours dedicated to development is a critical first step.  More important, however, is assessing the impact of development on people and the business goals. Measuring the number of hours is easy. Measuring the impact is far more difficult, but also more critical. 

·         Setting aside a dedicated time and place for people development is another useful step towards creating a culture of learning, and making organizational follow-through more likely.

Organizational support and advocacy are the foundations for creating a culture of learning.  By taking specific, practical actions, like those mentioned above, the organization demonstrates its commitment to people development. 

Choosing Effective People Development Methods

The methods of providing learning and development opportunities include everything from online self-study, to formal classroom work, to on-the-job training and mentoring.  Circumstances may dictate which methods are practical, but the organization will have choices to make in every case.

In Person v. Online Study:  Studies show that in person learning is more effective than online or virtual courses, leading to better outcomes and greater retention.  It is also the most costly training method, but may be appropriate to develop highly technical skills where the extra expense is more cost effective. 

In many cases, due to the number of people to be trained or geographic challenges, online learning or self-study courses are the only practical solutions.  Even in this situation, the organization has a choice in how to present the material.

“Segment of One” v. “Cohort-Based” Courses:  Debate continues whether group (“cohort-based”) or individual (“segment-of-one”) courses are more effective.

According to the Academy to Innovate HR, employees prefer to study on demand, at their own pace, and show positive outcomes from that approach.  The Harvard Business Review disagrees.  According to the HBR, “cohort-based” group learning, with set schedules and milestones, produces better outcomes – partly as the result of group support and reinforcement.

Each organization will have to make its own decisions based on its unique circumstances.  A combined approach may be best, but knowing the options available is the first step.

Practical and Experiential Methods:  People development often comes through on-the-job training, mentoring, and coaching.  Some other, less frequently mentioned development tools include:

·         Job Rotation:  A temporary assignment in a different functional area or business division to gain experience and perspective.  Job rotation may be particularly helpful before a promotion to a senior management position. 

·         Peer CoachingA process in which two or more colleagues work together to build new skills, or to consider solutions to problems in the workplace.  Peer coaching is a special-purpose hybrid of the “cohort-based” and “segment-of-one” approaches.

·         Targeted Training and Micro-Mentoring:  Both of these are short duration, high effort approaches to solve specific problems or fill specific knowledge gaps.  They require a short time commitment and can be an effective stopgap remedy where needed.

Designing an Effective People Development Program

Organizations have unique circumstances and needs.  Each will benefit from different approaches to people development.  In some cases, the organization may have a dedicated learning and development team to facilitate the process.  In other cases, the organization may seek outside help to design a people development program. 

However the process proceeds, each organization should regularly assess its business goals.  The organization should then consider the skills needed to reach those goals, and the best way to close any “skills gaps” it finds. 

Once the organization has decided on a course of action, the key to any people development program is regular monitoring and assessment, to find out what’s working, and to improve or discard things that aren’t working.  Conducting follow-up assessments 30 to 60 days after the conclusion of a course or training session is especially useful in making that determination. 

Developing an effective people development program with an overall people strategy will only become more critical as time passes.  To “future proof” their business goals, organizations need to ensure they are taking specific, practical steps toward creating a culture of learning. 

If you would like to learn more about people development, please contact us.


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Boosting Employee Morale is Good Business

Ways to boost employee morale include giving employees autonomy, recognition, appreciation, avoiding burnout, respecting work-life boundaries, etc., per Catamentum leadership coach Rachel Burr.

Happiness and fulfillment is what we all want, in life and at work.   Work forms a big part of our individual identities – our sense of who we are and what we contribute to the world. Work is also an important source of social contact. 

Being happy at work is good for business too. 

Research consistently shows that high employee morale is associated with higher revenue and profitability. High employee morale is also associated with higher productivity and lower use of sick time.

This article will consider three simple strategies to boost employee morale to create a happier, more productive workforce and  increase your organization’s bottom line.

Increase Employee Morale by Fostering Autonomy and Agency

People generally like to feel a sense of being in control of their lives and destinies, not a powerless bystander.  A simple way to boost employee morale, then, is to provide opportunities for employees to exercise autonomy and agency in the workplace.

Autonomy and agency can take many forms.  The American Psychological Association suggests several simple steps, such as

·         Giving employees some control over their schedules and working hours;

·         Allowing employees to manage how assigned tasks are accomplished; and,

·         Giving employees a voice in decisions that affect them.

Another important way is to allow employees to use their natural strengths and talents at work.  An easy way to find out what captures an employee’s passion and interest is by having a conversation.  The next step is to support that passion and interest with career development and training, as needed. 

Recognition, Appreciation, and Pitfalls Thereof

As the Harvard Business Review points out, recognition and appreciation are very different animals.  Both can be beneficial.  Each offers a different way to connect with employees to boost morale.

Employee recognition is essentially transactional.  It rewards a job well done, a goal achieved, or a milestone met.  The reward may be financial but not necessarily so. 

Employee appreciation is the acknowledgement of a person’s inherent value, regardless of goals or milestones achieved.  It can be formal or informal, public or private, according to the circumstances.  It can be as simple as remembering a person’s birthday or giving a note of thanks. 

Celebrating both outstanding performance and inherent value provides the organization with more ways to reach out and interact with employees – to show them you care.  As Maya Angelou says, that’s what they’ll remember.

Paradoxically, some studies have shown that financial incentives can backfire as a reward for performance.  For example, an analysis by the London School of Economics found that financial incentives can reduce an employee’s natural desire to complete tasks, and the pleasure they feel in doing so.  

An article by the American Psychological Association also found that competition to achieve unrealistic performance goals can lead to cynicism and disengagement. 

While we like to receive financial rewards, organizations should handle them with care.

Addressing Employee Morale by Dealing with Structural Issues Leading to Burnout

Organizations have been hit with a number of challenges over the past several years.  We’ve been through the COVID lockdown, the “work-from-home” and “return-to-the-office” disruptions, and now a tight labor market. 

These stressors and disruptions can lead to exhaustion and burnout among employees – which requires a look at deeper, structural issues, with people strategies. The Harvard Business Review emphasizes the effect on middle managers, but any employee can feel the burden of being stretched too thin. 

When demand on employees outstrips their resources, here are some steps to take:

·         Re-assessing the work assigned – ask whether each employee has the resources to keep up;

·         Re-prioritizing the work – make a list of the top three priorities and consider removing outdated issues, or putting them on the back burner;

·         Re-distributing the work – ensure that the burden is equally shared and that no individual is bearing more than their share.  If budgets allow, consider bringing in outside help, whether temporarily or permanently.

Respecting work-life boundaries

Another issue is to look at working culture and working boundaries.  If the work intrudes on employees’ personal lives, it can add to stress and contribute to burnout.  Consider reinforcing the boundaries between working life and personal life. 

For example, implement a “no email on the weekends” rule to make sure employees get some real downtime to recharge.  Another possibility is to make vacation time mandatory.  If vacation is required, employees may feel less inclined to skip taking time off because they’re “too busy.” 

These are just some of the ways organizations can build employee morale for the good of both their employees and their bottom lines.  The key is communication.  If you would like more ideas to keep your employees motivated and engaged, please reach out.


Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Click here to book an appointment.

Use Executive Coaching to Tap Into Your “People Power”

Executive coaching by Rachel Burr, Catamentum Leadership Coach, empowers individual leaders, teams, and organizations with people skills.

In these often challenging times, leaders and executives may wonder how to motivate and empower their employees.  They want to improve employee engagement, encourage employees to take ownership, and help drive the organization’s success.  Leaders want the best for and from their teams, but achieving that goal can be challenging.

Surveys show that employees want both greater empowerment and support from leadership. 

According to a 2008 study by Google, employees said two of the most important qualities/skills in a manager were (1) being a good coach, and (2) empowering their team, rather than micromanaging. 

In 2020 Gallup surveyed 1.2 million employees from nearly 50,000 businesses across 45 countries to understand what employees wanted from their managers. First and foremost, employees said the best managers are coaches. The Gallup survey found the best managers: (1) focus on team engagement, (2) leverage the unique talents of each employee, and (3) set clear expectations and goals.  One big takeaway from the survey is that “The best managers talk to their employees and teams.  A lot.”  In other words, people skills are invaluable. 

The question is how to turn the reciprocal wants and needs of both leadership and employees into shared success. 

Executive Coaching Empowers Leaders with Functional Skills and People Skills

Good leaders develop their skills overtime, both through experience and by leveraging resources.  Executive coaching is a key resource that can be a catalyst to enhance leadership, both through developing functional skills and people skills.

A newly promoted leader, or a newly onboarded executive, may have outstanding talent and drive.  Managers may be promoted for their extraordinary technical skills and capabilities.  Nevertheless, if leaders and managers lack the necessary people skills, they will struggle in their new roles.   

In these situations, executive coaching helps leaders and managers close the gaps.  Coaching helps a leader navigate the challenges of a new role, or helps established leaders navigate ongoing challenges, particularly related to people management, mindset, emotional intelligence (EQ), and skill development.

While executive coaches don’t have all the answers, they are trained to ask good questions and guide leaders through their development process.  

People Skills Can Transform Leaders and Organizations

As the Google and Gallup surveys suggest, going beyond functional skills requires excellent communication and people skills.  A leader may have superb functional skills and business sense, and may have achieved considerable success, without mastering people skills.  To reach the next level, even successful leaders may need to scale up.

Developing better people skills can be as simple as learning to listen and giving constructive feedback.  It can encompass examining mindsets, developing greater emotional intelligence, and nurturing connections among employees and teams across the organization.  

When blind spots and limiting mindsets come up, executive coaching can lead to a process of self-discovery and transformation.  Personal transformation can translate to organizational transformation, and form the building blocks for the next level of success across the organization.

Leaders who Learn People Skills Help Themselves, Their Teams, and Their Organizations

When leaders develop the skills and traits to empower those around them, everyone wins.  Leadership is a team sport.  Successful leaders ultimately serve their teams and work toward a shared goal. In short, leaders who learn people skills help themselves, their teams, and their organizations.  

Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees.  Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, as well as numerous certifications in the field of executive coaching.  Rachel is a “people expert” who works with clients to unleash their leadership potential.To book an appointment visit:  https://catamentum.com.

PICA Member Spotlight of Rachel Burr

The following is an interview of Rachel Burr by PICA, Professional Independent Consultants of America.

Q&A with Rachel Burr of Catamentum Leadership Coaching & Consulting on creating the consulting career of her dreams, and how to “Catalyze Momentum”.

PICA Member Spotlight of Rachel Burr of Catamentum Coaching & Consulting on creating the consulting career of her dreams, and how to “Catalyze Momentum”.


Q: Please introduce yourself and tell us about your business.

A: My name is Rachel Burr, and my company is Catamentum Coaching and Consulting (“Catalyze Momentum”). When we Catalyze Momentum, we can Unleash Potential. I’m an executive coach, leadership development consultant, and overall “people expert.” A big part of what I do is to help leaders step into their authentic potential. The way I see it, a lot of leaders may feel forced into a cookie cutter of leadership, either by what they think leadership is supposed to be or what they see modeled around them. My consulting approach is focused on getting leaders to explore who they are at their core, including their strengths and weaknesses, their values, and what they want to do as a leader. Then we look how they bring that core to their current role or the role they’d like to have. 

Q: Do you do a blend of coaching and consulting work or primarily just the coaching?

A: I do both. I do individual leadership coaching, I work with teams, and I facilitate tailored workshops. I also work with executives as a thought partner. I help them think through their people strategies, challenges, and opportunities.  Leaders will often have ideas and questions about their people and overall organization, but they may not be sure how to put these ideas into action. Leaders may not yet be ready to talk about these ideas with their boss, and it may not be appropriate at that point to talk with their team. I help leaders unpack their ideas and examine their options so they can make better decisions. 

Q: How long have you been independent now?

A: Four years, but it seems like so much has happened.

Q: How did you make the leap to independent consulting? 

A: It’s funny because I resigned from my corporate job without knowing what I was going to do next. There were a lot of things I appreciated about corporate, but I was also spending a lot of time on things that weren’t really leveraging my talents. I was comfortable but not happy. I’m a big believer that we have to make ourselves uncomfortable to catalyze change.  So, I quit.

I left not knowing what I was going to do, but I knew I wanted to explore the possibilities.  Granted, I had the benefit of my husband being very supportive, and having good health insurance. So, that made the leap into the unknown a little easier.

Initially, I stared to look at other corporate jobs. I wasn’t even thinking about consulting. I applied for a job, and I didn’t get it, which turned out to be a good thing. Then, I agreed to do an interview for a second corporate position, but it just didn’t feel right. A friend who had her own consulting business asked me why I didn’t try going independent. Then, she hired me to work on a small consulting project to help me “dip my toe in the water.” I remember the first day I met with the client. We were discussing their objectives and needs, the outcomes they wanted, and brainstorming ideas. I loved it!  30 minutes into our meeting, I thought, “Why have I never done this before?” That was it. I finished the project, and that summer, I started my own coaching and consulting company.

Q: What’s one thing you wish you would have done differently?

A: I would have asked for help earlier. I think when you go out on your own you feel like you have to do everything yourself. But you have people around you who are really good at what they do. They’re talented and they’ve got their own work that supports the business you want to grow. So, reach out. Build your village.

Q: Once you decided to really go for it how did you get your own clients?   

A: I had a number of strong relationships with people I had worked with and whom I greatly respected. The people I knew in HR, talent management, and consulting were natural conduits for connecting me with leaders to help them address needs in their organizations. One by one, I had people take a chance on me. I continued to build relationships, and as people get to know and trust you, building your business begins to come more naturally. It’s important to connect with folks in a way that’s genuine and authentic. Understand their pain points, what they are managing or struggling with, and figure out how you can help them.

Q: You make it sound very easy, Rachel. What’s your secret sauce?

A: It is not easy. There were so many times I was just overwhelmed because I had no idea how to run a business. Someone recently told me that you have to have a business plan before you jump in. I didn’t even know what a business plan was! I had moments that were these little highs from my wins. I also had moments of thinking I have no idea how I’m going to do this.

I specifically remember a friend of mine who had also decided to leave corporate. She left before I did, and I had been there to help her when she was figuring things out. After I had been out on my own for about six months, she called and said, “Hey, I’m going to this business accelerator program. Do you want to come with me?” I didn’t even know what that was.  We both signed up for the program, and as I went through it, I started to see all the things I didn’t realize. I didn’t know what I didn’t know.

I also remember being overwhelmed worrying about money, which is totally normal, but then you have to learn to invest in yourself to move forward and get to that next level. I remember calling my husband before I signed up for the program, because we are very good about making financial decisions together. I told him, “I really need help. I think this program could help me but it’s a lot of money.” I told him how much it cost. He was completely supportive and said, “If that’s what you need to do, that’s what you need to do.” I think it’s really important to tell people there’s no magic formula. Some days it was really a struggle and I wanted to give up. Those were the times I had to pick myself back up, reflect on what I learned, identify what I was going to do differently, and also identify those things I would never do again. I think it’s important to recognize that it’s going to be a journey.

Q: Four years in, what has changed or gotten easier?

A: One thing was that when I first started I had a really negative misconception of what it meant to sell my services. The word “sell” was a real hang up for me. I had this idea that I was pushing someone into something or getting them to do something that maybe they didn’t really want to do. After talking with a number of consultants, coaches, and other people I trusted and respected, I realized selling isn’t about pushing. It’s about listening, understanding a client’s challenges and pain points, and hearing what they want to achieve. Then, we can talk about how I can support them to address their problems. With that new mindset, my idea of selling shifted from feeling like a push to feeling like a partnership, and I love that.

Q:  What’s next for you and Catamentum Coaching & Consulting?

A: I love that I am continuing to figure out the kind of work I really want to do, that place where passion and talent intersect. I’m also figuring out what I don’t want to do. To say Yes to some things, you have to say No to others. We only get 24 hours in a day, so we have to figure out how to prioritize that time.

I want to expand my executive coaching and team coaching. I also love tailoring and facilitating workshops for teams and other groups. I’m not one to just pull something off the shelf. I want to adapt the approach to each group.

I also want to do more guesting on podcasts. I’m an extrovert at heart, so being able to get out there and talk with others about people, leadership, and unleashing our potential, that really fuels my passion.

Q: If people want to learn more about you and or what you do, what would be the best way to do that?

A: They can reach out on my website and of course I’m on LinkedIn.

The Great Resignation: Challenges for Leaders and Companies

This is an edited transcript from the live audio version aired Live on LinkedIn, Twitter, Facebook on March 2nd, 2022, on “the Great Resignation – What’s Next After You Quit?” ,

Introducing Speakers: Rachel Burr and Joanne Z. Tan

Joanne Tan  16:50  

Okay, now, thank you so much for joining us. This is my first time going live. It’s pretty nerve wracking, by the way. I’d like to first introduce Rachel Burr, or leadership coach and CEO of Catamentum Leadership Coaching, as my honored guest today. So Rachel, would you like to introduce yourself first?

Rachel Burr  17:16  

Sure. Joanne, thank you so much, first of all, for having me today, it is always an honor to interact with you. So I am Rachel Burr, CEO and executive coach for Catamentum Leadership Coaching.  I’m an executive coach. And there, that means a lot of different things to different people. So my specialty area is really that I’m a people expert. I work with leaders who may be extremely good at what they do. They may be brilliant at business, but they struggle with the people aspect of leadership. And a lot of times that happens, you’ve got high potential leaders coming into a role, they have been promoted, because functionally they’re very good at what they do. And people leadership is just a very different skill. And so helping bring up the people leadership to match the functional skill makes an extremely strong leader. And then the last piece that I really work with leaders on is, as a strategic thought partner, helping them think through their people strategy, and really the overall organization development to make their teams and the organization that much stronger.

The Great Resignation & business leaders, by Joanne Z. Tan, brand strategist, branding expert, 10 Plus Brand, Inc & Rachel Burr, Leadership Coach, Catamentum.

Joanne Tan  18:23  

Okay, thank you so much. So I need to, …well, here’s the “occupational hazard”: as a branding expert: I have to toot my own horn.  I never enjoy it, but I have to. Okay, so I’m a brand expert, brand strategist, brand builder, for companies and individuals. Decode Create, Amplify – three words summarize what we do: decode brand DNA, create brand structure, strategy and stories, amplify brand messaging, using technology. So we help business brands, personal brands, professional brands, for leaders, seasoned professionals, aspiring board members, small business owners, coaches, b2b service providers, such as accounting firms, fractional CFOs, realtors, commercial insurance brokers, etc. So my company that I established is called 10 Plus Brand. It’s an award winning digital marketing agency in the San Francisco Bay Area. I also host a podcast series called “Interviews of Notables and Influencers.” We have almost 50 episodes now on various subject matters. And the last one is, third year in a row, our top three picks as best Super Bowl commercials. Yes, generating a lot of interest.  You can see them and read them or hear them on my website 10 PlusBrand.com. I have a law degree. I was trained in business and liberal arts.  I was a professional journalist, editor and designer. And I’m also an award winning photographer. 

Joanne Tan  20:22  

 So Rachel and I, although we have different focuses, – she focuses on working with a company’s leadership, and today, (I’m going to explain later) is going to about how to keep your talents, prevent the exodus, while I focus on helping the individuals and companies to establish their brands, – so we have different focuses, but we share a lot in common, particularly this one belief that everyone has internal power. And when everyone’s power is unleashed, and in alignment with his or her purpose, the world and ourselves are better off.

Rachel Burr  21:00  

Absolutely, yes.

The Great Resignation: What mindset, skills, lifestyle changes are needed for your next fulfilling career?

Joanne Tan  21:02  

So according to BBC News, the number of people who have decided to work for themselves in the US has been rising by 500,000, since the pandemic and still growing. So today’s topic is going to focus on what is after the Great Resignation. If you have already quit your job, or are thinking about career changes, and if you want to seek more fulfilling work or career, (we’re not here addressing retirees,) what mindset, skill set, disciplines, and lifestyle do you need to prepare yourself for the new changes? 

Joanne Z. Tan, global branding expert at 10 Plus Brand, Inc. will talk about what's ahead of career changers, job quitters of the Great Resignation on LinkedIn

Joanne Tan  21:43  

So before I will let Rachel explain about her perspective, and how her expertise can help with companies keeping talent, if you’re listening as someone who’s resigning or thinking about it, or making career changes, – are you thinking about striking out on your own? Be your own boss? Are you seeking more fulfilling work within another organization? But if you are seeking better work-life balance, need more family time, we’re not addressing it here, because we’re not life coaches. (But I can introduce you to some good ones. ) So Rachel, as a people expert, has 15 plus years of corporate experience, developing both leaders and their teams. And she has dual master’s degrees in organizational development and psychology, which is a very powerful combination. So Rachel, what are you going to focus on today?

Rachel’s focus is to help leaders farm talents; Joanne’s focus is to help individuals get ready for starting their own business or switching careers

Rachel Burr  22:55  

Well, since our topic is this whole idea of the Great Resignation, and what comes after, you know, I want to talk first of all about: people are leaving, what are they leaving for? They’re searching for something. I mean, we’re all searching for something. But people are searching for something, there’s a reason that this has been a catalyst for movement. So how, as a leader, do you help better understand what it is that people are looking for? And how do you help provide that, in a way that people will want to stay, you’ll be able to retain and keep your top talent or your key players as you develop your talent? 

Rachel Burr  23:28  

And then second of all, kind of two sides of the same coin, how as a leader, do you think about YOUR development? How are you strategically developing YOUR leadership? What are you searching for? Because it’s not just maybe the people on your team or the people around you, but my guess is you’re searching for something too, and how do you invest in that? So how about you, Joanne, what are you going to focus on in this piece?

Joanne Tan  23:54  

Okay, so I’m focusing on helping those individuals who have already quit, or are seriously considering doing that, whether on your own or joining another organization. So there are two categories. One:  those who are striking out on their own, be your own boss, or seriously thinking about establishing running your own companies: What do you need? What do you need to know before you make that decision? It’s a very tremendous change, okay. 

Joanne Tan  24:29  

And number two, is addressing those who are switching companies, those individuals seeking a better career in a different environment or a better fitting organization who will need help with LinkedIn and resume. Okay, so, Rachel, you want to start with your insights?

How can business leaders keep talents by growing relationship, connection, and value, as a 2-way street

Rachel Burr  24:55  

Sure! Yeah. So people are leaving. Why are they leaving and what are they looking for? You know, it’s really interesting. When you ask folks, a lot of times, their first response is: well, you know, better money, better title, better culture, better whatever. The title and money and all of those pieces can be true. Absolutely. Those are really a kind of foundation, or the ticket to play. And they’re the easy answers. When you’re doing an exit interview, for example, at an organization, what are people gonna say, you know, money, title, etc. The challenge with that is that while again, important, sometimes it can be like, you know, a coat of paint on a house that is desperately in need of repair. And it’s really about the house that we’re talking about today, your house as a leader and how you’re building it.

Joanne Tan  25:47  

So what can a leader do about this “house”? More than just a superficial “coat of paint”?

Rachel Burr  25:54  

Right. So I think there’s a couple of things: leaders want to keep highly, you know, kind of value people are highly valuable in an organization. But it’s also a two-way street. We talk a lot of times about, oh, you know, getting the best out of our people or the most out of our teams. It’s like, yes, and how are you investing in that relationship? 

Rachel Burr  26:15  

Because it is a relationship. You know, just like it’s a relationship, when you’re saying a love relationship. It’s one of those things where, you know, you’re investing along the way, it’s not when all of a sudden that someone says, Oh, I’m leaving you, and you’re like, “No, no, no, I promise I’ll change”. And then it’s kind of that knee-jerk reaction. It’s like, No, this is a relationship. Humans, we’re relationship oriented. And it’s not a relationship with say, an org, like when you think of a company company, it’s the people IN the company, there’s no separating them. So I think it’s really important for a leader to understand how, like, what are the fundamentals in kind of investing in this relationship? And the long term investment, not the knee-jerk reaction, last ditch kind of piece.

Joanne Tan  27:03  

Okay, relationship. Okay. So…

Rachel Burr  27:08  

Want me to talk a little bit more about that?

Joanne Tan  27:10  

Right. Yeah. How do you build relationships? 

Rachel Burr  27:13  

Yeah, so I’m going to talk about a few factors, obviously, there’s a huge laundry list. But you know, with any kind of brief piece, let’s just focus on a few key pieces that people can take away. I think one is this idea of relationship. It’s about getting to know each other as people, a lot of times as leaders, or even as you know, kind of like leadership, or organizations, we think about kind of leaving the personal life or leaving the other pieces of our life at the door. And that’s not the way this works, we show up at work as a whole person, we want people to show up at work as a whole person. Otherwise, it’s kind of like saying, well, we’d like you to cut off your right arm in order to fit through the door. So really getting to know people as individuals first, not just as an employee, right. So I think that’s first and foremost. 

Rachel Burr  28:07  

Second is around that connection. We fundamentally are social creatures, we want to belong to something, we want to feel connected to each other, we want to feel connected to the higher purpose of the organization. We want to feel that organization or that work community we belong to, is also aligned with our values, and that we’re actually participating in that success. So that connection piece, that belonging, – that’s also very important. 

Rachel Burr  28:35  

And then really, as a leader, how do you understand the core of who your people are? What are their values, their strengths, their interests, their talents, because if you’re going to bring out the best in them, or help support bringing out the best in them, so they can bring their best, you have to know what that is first. And sometimes the challenge is, your people may not even know some of this themselves. So it’s a collaboration, together to be able to figure this out, how do you help them bring their best to work.

Joanne Tan  29:04  

You know, you remind me about what I call the company’s brand in alignment with the individual’s brand, the company’s aspiration in alignment, vice versa, with individuals’, the employees’, the staff’s, the management’s, – that’s the intrinsic motivation, that’s the aspiration, that’s the inspiration, rather than just the Job List describing what functionalities I’m looking for, and you’re filling this hole, as a peg filling the hole, do-you-have-this-skill-that-skill checklist – That’s old fashioned, not working anymore.  We need to come up with some more heart-and-soul approach. 

Rachel Burr  29:49  

I agree. 

Joanne Tan  29:49  

Yes. On both ends, the two-way street. Yes.

Rachel Burr  29:52  

Yeah. People want to feel excited. You know, I’ve read through laundry lists of say values, or especially really long Value Lists, that companies will come up with. Their intention is good. They’re trying to really describe the culture or describe their brand. You describe those things in this very specific way. The problem is that if people can’t carry that information with them, it can’t impact them. So it’s like, I don’t know what those are. There’s a huge laundry list. It’s not impacting my behavior, and how do I know if I’m really connected to that?

Joanne Tan  30:25  

 Right. Right. It has to be internalized. Yes, they have to live that value. Yes. And  improve that. It’s a process. Okay. So what if it’s not a right fit? 

Rachel Burr  30:41  

So I would say just as summarizing this, yes, and I think that the last piece, too, I just want to make sure I point out is: there’s also this recognition of the value that people bring. So in a lot of times, leaders struggle with providing what they call adjusting or negative feedback, but we’re also really having affirming feedback and valuing what people are bringing and developing that. I think it’s interesting, sometimes leaders will say we in terms of positive feedback, well, that’s just not who I am. And it’s like, okay, but here’s the deal, when I actually, when I hear leaders say that, what I’m really hearing them say is, I don’t know how to do that, or I’m not comfortable with that. And the reality is, I can say, alternatively, as a metaphor, well, I, you know, I don’t want to change the oil in my car, that’s not who I am. It’s like, okay, I had a choice. But you know, just know that I still have a gas car, not an electric one, but eventually, what’s gonna happen is that the engines gonna seize, and it’s gonna leave you stranded on the side of the road. 

Make investment in people and their growth in farming talents

Rachel Burr  31:41  

So again, as you’re making these investments in your team, it’s like changing the oil, right? It’s a choice. And it’s about really having that kind of well oiled relationship, well oiled dynamic, in order to make sure everything continues to move you forward. So these are really simple things. I mean, on the surface, they’re very simple. People are like, Yeah, we know this. Yes. And we don’t do it. It’s difficult sometimes, there’s a lot going on, very complex, you know, environments, busy, lots of things on our plate. And a lot of times, some of these things take a backseat. And the problem is, by the time they actually come to fruition or something happens, and someone says I’m leaving, it’s too late.

Joanne Tan  32:22  

Too little, too late.

Rachel Burr  32:25  

Too little, too late. Now, to your point about sometimes it actually is right to leave, whether it’s the individual or it’s something in the business has shifted, there’s just not a connection there. Or maybe the person has actually outgrown the business. Now, there are good reasons to leave too. And I think what’s important is that you have a couple of choices for the leader on how to handle it, you can either handle it poorly, like if you have a key person that’s leaving, like, let’s say someone you really value that they’re leaving, what does “poorly” look like? Well, you can try to put up barriers or you can kind of cut them off, or all of these things in terms of relationship. 

Rachel Burr  33:03  

Or, you can see yourself as essentially the farm, the farm that’s growing great leaders. And I have this great example for me that I use a lot of times when I’m talking to groups of leaders, etc. I’ve been very fortunate to have some great managers in my life. And this one particular manager, his name is Wilkins. I hope he’s watching this at some point. I talked about the moment that he and I were working together. He was my leader for Strategic Marketing at the time. And we were doing a performance review. And he sat me down, I was a senior manager. And he said, “Okay, so do you want to be a director of strategic marketing?” And I said, “not really.” And he was kind of taken aback. He said, “Okay, well, what do you want to do?” I said, “I want to do organization development.” And he’s like, “Great. What is that?”

Rachel Burr  33:58  

And it was this brilliant moment. Because what he did after that was, he put my name in a hat for another job that he felt like that would get me aligned with where I wanted to go. And it tells you that leaders don’t necessarily have to have the same interest, or even sometimes completely understand what it is you want. They just have to be there to support you to get you where you want to go. And people a lot of times are afraid to lose that good talent. But the problem is, if you have talent that you can’t actually grow any further or they don’t have a place to grow, if there’s going to be this kind of chafing and it’s a short term solution, that person is not going to stay. 

Rachel Burr  34:36  

If however you help them because you know, their core, you know what their interests are, you’re talking to them about this, if you help them maybe get a different position in the organization, or even help outside of the organization, has that farm, what you do is, think of it less as losing a person and instead of like creating alumni. So the idea is like, you know, when you graduate from high school, graduate from college, the idea isn’t necessarily that you’re maybe going to stay forever. But now you have this amazing network of people that you’ve helped grow, and who you trust as this great like the potentially referral network, so when you need talent, when you need people coming in, you have these people out there that can actually refer and help you move forward.

Joanne Tan  35:23  

Very good. That’s a mindset evolution, if not revolution. And servant leaders, servants –  you’re serving the individuals, helping them grow. Yes, at the same time, you have to grow yourself, right? 

Rachel Burr  35:39  

Oh, yeah, absolutely. 

Joanne Tan  35:40  

So tell us about that.

Leaders need to grow themselves and model continued improvement

Rachel Burr  35:43  

Well, I think you know, as leaders, a lot of times, we’re very focused on the development of the company and the development of our people. And the reality is, our development is no different, is a leader’s – It’s about who we are at our core. What do we want to do? Where do we want to grow? We’re very good at setting a vision and a strategy for an organization. But how often do we really take that moment to step back and say, Okay, who do I want to be as a leader? Like, what does that look like? What is my path? Because far too often, I’ve watched leaders, you know, there’s a ladder that shows up, we talked about ladders in corporate America, right. And there’s a ladder,  so we climb it, and there’s another ladder, so we climb it. But the reality is, like, how do we take a step back and really understand who I want to be? What is my career? What is the kind of leadership I want to develop? And that does two things, right? When our leaders develop, not only do they, you know, increase their potential and their capacity for leadership for themselves in their organization, their teams, but they are modeling growth, they are modeling the expectation that we continue to improve, we continue to develop, and that is just so powerful for us.

Joanne Tan  36:55  

That is a perfect segue to what I’m going to talk about. 

Rachel Burr  36:58  


Self-assessment before starting your own business or changing career

Joanne Tan  36:58  

Yes. So whether you want to climb the ladder, or want to seek a better fitting opportunity in a different organization, or striking out on your own, the first and foremost is do a self assessment. Especially for those who are thinking about striking out on their own. Okay, you need to do a thorough research about the best options for you to align your passion, your talent, to the best fitting opportunities, be it working in another company or starting out on your own. Okay, so you need to check: Are you truly the be-my-own-boss type? I mean, it’s not for everybody.  Okay. And you’ve got to know all the hurdles, all the requirements, all the things you need to handle as your own boss. Okay. Do you…

Rachel Burr  37:49  

Can I ask you something? Joanne?

Joanne Tan  37:50  


Rachel Burr  37:51  

What told you, that when you started out on your own, what told you, you wanted to be an entrepreneur?

Joanne Tan  37:56  

Ah, gosh, mostly, I seek …for me, I’m very analytical, thanks to my torture in law school. It trained me. I’m very grateful for that analytical training. It trained me to be extremely focused on distilling, outlining a vast amount of information, coming to the gist of it and coming with the vision and the strategy, okay. And business, how to run a business is just a tool, but with analytical skills. But on the other hand, I’m also very creative. I’m an artist, for me to combine both, the analytical, strategic, and business, and to creativity, truly creating art. Okay, I have to create my own. There’s nowhere I can fit as a peg in a hole. Yeah, so I am just so glad I made that choice. And I will, you know, share more about the details. Okay.

Rachel Burr  39:04  

Can I paraphrase really quick, what I hear you say, because I think it’s so important for people to take away is that what I’m hearing you say is you took, –  and I always, you know, I use the metaphor for building blocks, – but you really understood these key pieces, these key building blocks that maybe seem to somebody outside very disparate or very different, and what you did, was you took all the pieces you knew were important to you and core to you, and then building the path, brick by brick, not waiting for the path to show up for you, but really you building and tailoring that path forward. 

Joanne Tan  39:35  


Rachel Burr  39:36  

That was so important. 

Joanne Tan  39:37  

Yes, you do this self assessment and do a thorough, thorough research about the best options that will align your passion, your talent, your skill sets to the best fitting opportunities, okay. And if the opportunity does not exist, to the extent, to the fullest extent that will make me satisfied, then I create my own! But it’s not for everyone.  

Joanne Tan  40:02  

So you need to know, do you really desire this, to do this on your own? Extremely desiring this? Okay, now you’re making this move not because of the corporate culture, or not getting along with my boss, and job frustration and wanting to run my own life, … those are not enough reasons, even though they are good enough reasons, but they’re not supposed to be the deciding factors. Okay, you have to figure out how well do I know myself? What do I really want from my work? What are my true strengths and weaknesses? 

Joanne Tan  40:42  

Okay, and those true strengths and weaknesses are not really like, Oh, I am using the adjectives, “I am friendly,”  “I am an extrovert”, or whatever, “I’m talented”… No. This is from the point of view of your target audience, their needs, who you’re going to serve. What are their pain points? And what are my solutions to their pain points? And do I qualify to give them solutions? Do I have a passion for doing this, day in and day out? 

Be your own brand, whether you work for yourself or in an another organization

Joanne Tan  41:13  

And then, of course, do you have your own brand? What does your brand stand for? We all are in our own so-called “forest”. And we need each other to see our blind spots when you do that self assessment.

Rachel Burr  41:29  

Absolutely. Can I make an observation for you? 

Joanne Tan  41:31  


Rachel Burr  41:32  

For those of you who don’t know, Joanne actually helped me do my brand. And so what you’re seeing behind is this lovely piece. But one of the things Joanne does so well is to help you really kind of deconstruct down to like the gnat’s eyelash, of like, who am I? What’s important to me? And it is… it feels like this getting down to your DNA about… and the process, it’s kind of… it’s a little grueling in a very good way, but it makes you really stop to think about what’s important to me, what am I bringing forward? Because there’s a huge mind shift coming if you’ve never been on your own outside, and as a starting place, knowing who you are and even what you want, who you want to serve – Oh my gosh, fundamental!

Joanne Tan  42:15  

Yes. Thank you so much. So it was my privilege and honor working with Rachel, branding, from DNA, truly just from DNA, and then creating the identity, creating the verbal, visual, the website, and then do the digital content marketing. So it’s brick by brick, floor by floor, you build your own skyscraper, and the most important thing is the foundation. That’s YOU.  Understanding YOU, and who are, your target audience, and whom, …what’s the service-market fit, product-market fit,… Yeah. So of course, from both the point of view of who you are, what your talents are, what are your value propositions, as well as THROUGH UNDERSTANDING OF THOSE YOU SERVE. 

Rachel Burr  43:11  

Can I make one other observation?

Joanne Tan  43:13  


Rachel Burr  43:13  

So because I think it would be helpful for everybody to connect that because like, it kind of started off, you don’t want to make sure that this isn’t a knee jerk reaction for that, like when people leave an organization that they really know, if they want to go out on their own, what they’re getting into, – although none of us completely know what we’re getting into, – so how do you connect, how are you connecting this back with this idea of the Great Resignation? Everybody kind of leaving to work on their own? 

Go out on your own to work for yourself? –  check this list first:

Joanne Tan  43:36  

Yes. So everybody is leaving and we’re just in the target audience that are for better opportunities, for more job fulfillment. So, if you think you can start on your own, and you enjoy calling your own shots, being your boss, great; but you need more, you need far more than a desire, you need a mindset, skill set, lifestyle. So what do you need?  to hear some laundry list, you know, not exhaustive, but important factors for you to consider: 

Joanne Tan  44:09  

How good are you at leveraging other talents to fill up your weakness gaps? Because you may be an accountant or tax expert, but you’re not talented in networking, or marketing, or whatever other required skills. Okay. So you may be an executive coach, you’re great with numbers, building team dynamics, but you need help with personal connecting to individuals. And if that’s not your forte, then what do you do? You, on the one hand, truly realize your strengths, but how are you going to fill up your weaknesses? Okay, you have to learn whom am I going to be a partner with? And how do you build your own team? But you cannot build your own team if you don’t know.

Rachel Burr  45:00  


Joanne Tan  45:02  

And also you cannot build your own circle of support if you don’t know about yourself. When you’re on your own, you need everything: to bounce off ideas with somebody;  you, as a human, you need to vent your frustration with someone, okay; you need to share your goals and feelings and frustrations, – good and bad. So you need to have your circle of support. 

Rachel Burr  45:27  

Can I make an observation about that? I think that’s so important. Because I think when you were pointing, you know, like this Great Resignation, and people wanting to go out on their own, are on my own. People make the mistake of thinking I’m really doing this by myself. And it’s like, we don’t do ANYTHING by ourselves completely. It’s to your point, it’s about you having to build a village around you. It’s like, it takes a village. Yeah, well, it takes a village to raise a child, it takes a village to raise a business. 

Joanne Tan  45:51  


Rachel Burr  45:51  

Having a partner, for example, like you, and some other key people that I’ve had, you know, a lawyer, a bookkeeper, other consultants, knowing and trusting those people to be able to augment where you are not strong and not trying to turn yourself into something you’re not, because I’m not going to turn myself into a bookkeeper, a marketer, or a lawyer, – It takes that village and you have to be willing to build that village around you.

Joanne Tan  46:15  

Right, right. Absolutely. When you choose to say YES, that’s on the foundation of saying NO to things.

Rachel Burr  46:24  

 Oh, absolutely. 

Joanne Tan  46:25  

You’ll have to say NO to things, and to say YES to things

Joanne Tan  46:29  

And networking, when you’re on your own, you’ll have to network, in person, virtually, on social media, and joining networking professional groups. And that is going to take time to practice. Just to practice your elevator speech, I remember when I first started on my own, oh my gosh, I wrote different versions before the networking meeting. It was challenging, but you do it, the more you practice, the better you get. Just practice, okay, there is no such thing as “oh, I’m not good at this, so I’m not going to do it.” If you’re on your own, you’ll have to do that. Okay. And also, you need to be self motivated. You need to have social skills, and keep regular hours for exercise, for yourself, for recharging yourself. So my lesson is that it’s far more likely to overwork when you own a business.

Rachel Burr  47:26  

Oh, yeah!

Joanne Tan  47:26  

Because it’s your baby!  You’re passionate about it, and you love your work. And well, for me to book my vacation was like, procrastinating for half a year. And so you have your assistant or someone who will be your “boss”, is like: “can you please make sure you force me to take a vacation”? And also be disciplined. If you set goals, you will have annual goals and quarterly goals, and don’t feel bad if you don’t reach all of them. And have a coach, you know, have someone who will hold you accountable, who checks up on you. And even though you cannot be a bookkeeper, you need to be on top of your finances. 

Rachel Burr  47:35  

Oh Yeah, absolutely.

Joanne Tan  47:58  

 you need to learn about accounting, you need to know. All these fundamentals. Okay,

Rachel Burr  48:26  

Can I make an observation on that? 

Joanne Tan  48:27  


Rachel Burr  48:28  

Because I think what’s really important here is we’re talking about if people are going out on their own, and really, you know, kind of building this community around them, there is a difference between partnering with someone and abdicating. And the idea is, you cannot abdicate any of your business to somebody else, you can partner very closely and get their expertise, but you still have to be very mindful, and you’re owning and driving the whole thing. Like you said, this is your baby. And there’s nothing more connected than you and your business that compared to when you work for someone else, you are just.. it is integral to you. So you cannot abdicate that responsibility. You have to be a part of it while still partnering with other people.

Joanne Tan  49:09  

Right. You are the captain of the ship, and you have to go in a direction and make sure the whole ship and the crew, everybody go in that same direction. And you have to be on top of your finances, okay. 

Invest in your brand, LinkedIn profile, website – your initial down payment

Joanne Tan  49:22  

Brand building. Because when you quit a corporate job, it’s a complete reboot of your operating system, like a computer. You need to do an inventory recounting of your why’s, your what, and how, okay, and it’s an INVESTMENT when you build your brand in the very beginning. It’s an investment in your business, initial down payment. It’s an investment in yourself. It’s an investment in your company. So I need to thank you, Rachel, for making that investment in your own brand. It’s the whole nine yards, 10 yards of branding and

Rachel Burr  50:05  

10, remember? 10 Plus!

Joanne Tan  50:09  

Yes! So at minimum, you need to have a LinkedIn profile update, and you’ll need to have a website, okay, that’s a minimum, that will show off your unique value proposition. And make sure you are talking to your target audience in those two areas on LinkedIn and on your website, you’re talking to THEM specifically, after a whole lot of research, analysis, competitive landscape, and your product-market fit, your …all of that, that’s called DNA decoding. 

Joanne Tan  50:45  

And then, after that, you need to amplify, keep amplifying the brand, it’s like a house, like you said, it’s a house, after it’s built, it’s regular maintenance, like a car, you need regular wheel adjustment that will realign. You need to make sure it’s fed, the brand will grow by being fed with healthy food, with healthy content, good content, on social media, and all that.

Learn to handle stress and refrain from over working

Joanne Tan  51:11  

So last is lifestyle. And if you are stressed out and thinking, Okay, I’ll have less stress by going somewhere else, I just want you to know, it’s going to be more stressful. Okay. It’s a different kind of stress, 

Rachel Burr  51:30  

You mean, just going somewhere else – You mean going somewhere else as a different company, or going out on your own life? Which …

Joanne Tan  51:36  

Both. It’s a different kind of stress in a different environment, in a different organization, but stress is universal. And you have to learn how to deal with it and handle it. It’s a different kind of stress. Okay, but I just want you to know, to escape from stress is not a reason for you to make a major career change or start on your own. Okay?

Rachel Burr  52:01  

Can I make an observation about that? 

Joanne Tan  52:02  


Rachel Burr  52:03  

Because I think you’re right, I think one of the things to balance is, a lot of times we reach some kind of a limit. And there’s a whole reason how that gets to that point in an organization. And as we said, sometimes there’s good reasons to leave. But the reality is, any company or any culture has something, there’s always going to be stress, there’s always going to be factors that we have to deal with. So I think, to your point is, whether we switch, whether we stay, we switch to another company, or we go out on our own, we have to find ways to manage that stress, and also understand what is it that, where do we have control over pieces? And what can we do proactively to manage that, because it’s never like, we’re gonna end up in an environment with no stress. And honestly, we don’t actually want that, because when there’s no stress, or too little, kind of, like motivation in the environment, we can become really complacent, or bored, or a lot of things. So it’s kind of this optimal piece and understanding what’s right for us,

Trust and Competence – the evergreen bottom line

Joanne Tan  52:56  

Right. And no matter where you want to be, staying in the same company, climbing the ladder, switching companies or striking out on your own, two fundamentals, from a brand builder’s point of view: Trust and Competence. You need to convince those, your target audience, whoever they are, that you are trustworthy. And that’s not just by words, it is by action, okay, by your values, by how you align your values with the new environment; and you show competencies like I can handle the job, I can do this.  Those are evergreen, the bottom line, 

Rachel Burr  53:00  


Joanne Tan  53:35  

And for brand building is to convey the two.

Rachel Burr  53:50  


Joanne Tan  53:51  

What about… any evergreen nuggets from you, Rachel?

Rachel Burr  53:57  

Yeah, I would say so we’re talking about whether or not to stay, whether or not to go, in an organization. And I think it still comes back to relationship, connection and value. And as a leader, and as the person maybe kind of working with a leader, again, the relationship between the two – this is a relationship, how are you nurturing the relationship, much like you’re saying nurturing the brand. How are you building that trust – very important. The connection: How, as a leader, how are you helping people build real connections and connecting to the higher purpose of the organization? As an individual, how am I reaching out and connecting, and feeling like I’m a part of something. And then the value, as a leader, how am I making sure people are recognized for their value? How do I even know as an individual what the value is I want to bring, and how did a leader and individual work together, to really bring out the best value for the organization and for the individual. So relationship, connection, value.

Joanne Tan  54:59  

Okay, good, and that will nurture trust and competence.

Rachel Burr  55:04  


Joanne Z. Tan  55:05  

 There is no end to keep improving those two elements.

Rachel Burr  55:10  

Yeah, absolutely. Ongoing investment

Joanne Tan  55:13  

Right. Could you give a couple of  take-home nuggets for the audience today?

Invest in building talents, model growth, – simple and difficult.

Rachel Burr  55:20  

Absolutely. So I think just recapping, when you’re a leader, and you’re looking at this idea of the Great Resignation, and this isn’t going to stop or whatever, we’re calling it the great … or the reorganization after however this happens, it still comes back down to some fundamental human factors. One, as a leader, we have to invest, we have to invest in retaining top talent and building teams, and that requires a continual investment. Think of it like a financial portfolio, if you really want the return, you have to make the investments, you cannot expect to get that return, and we don’t in financial portfolios, but somehow something we expect that with people that we don’t have to invest and we still get the results. Invest! 

Rachel Burr  56:01  

Second, simple and difficult. A lot of the things we talked about today to help keep people you know, engaged, valued, all of that, – they’re not complex or complicated, but they’re difficult sometimes to do, especially in this complex world. So don’t confuse simple and easy, simple can be quite difficult, but it’s so important to do. 

Rachel Burr  56:26  

And then the third thing I would say is as leaders, model growth, so, very easy, like I said, focusing on the growth of the business or even your team, but as leaders we have to model growth, we have to invest in ourselves, because that is showing others how important it is to grow. And that we not only expect, but we believe in the value of that growth, and we believe in the value of their growth. Right.  That would be my  takeaways: invest, simple and difficult, and model growth.

Joanne Tan  56:57  

Okay, good. On that note, model growth means you become the example, the role model,

Rachel Burr  57:05  


Know yourself (get help in decoding your own brand DNA), build and grow your brand

Joanne Tan  57:05  

How you grow yourself and have the ripple effect of influencing others. So, my three takeaways: number one is: Know thyself. Number two is build your own brand, and three is grow your brand.  It can be a company brand, it can be your individual brand, it can be a professional brand. 

Joanne Tan  57:26  

So knowing thyself is the hardest thing to do, is know your true strength, your weakness, your passion, your limitations. Without knowing thyself, you cannot build a team, you cannot inspire others, you cannot be a valuable contributor to your company, or to your own growth and career. So the best surgeon cannot operate on himself. It takes humility, to invite others with trained minds, to be your thought partner, to be your coach. And especially when you are embarking on a significant career change. It takes humility to engage others’ help, and build your company and career as a servant leader. 

Joanne Tan  58:12  

So build your own brand. I already talked a lot about that. And then grow your brand, business or personal just like a house, okay, needs maintenance. Okay, you need to keep maintaining it. Your brand needs to be fed with good content, regularly, on social media, and your website, your profile needs to be updated and adjusted and your brand strategies need to be tweaked,  periodically, regularly. 

Answers to five questions from the audience

Joanne Tan  58:41  

So, before we end, some questions came in from the audience. The first one is, if someone is currently fantasizing about quitting their job, what is a good exercise to help them decide? As I said, In the beginning, you need to do a self assessment. And if you need help, we are here to help you. You need to do a thorough research about the best options to allign your unique value proposition, your passion, your talent, your heart and soul to the best fitting opportunities, be it working in another company or starting out on your own. 

Joanne Tan  59:20  

And the second question is, how do I know if now is a good time to look? Well, I read an article about the Great Resignation leads to the Great Reshuffle. So right now actually, is a golden opportunity for people to think what is my best fit? What is my next level of growth? Because there are many opportunities opening and companies are eager to fill up the vacancy. And so if you want to seek out better opportunities, or a more fitting culture, this is a great time. And if you want to start on your own, – people are so used to the independence of working remotely from the pandemic, – so this is a great opportunity if you want to start on your own. Okay. So first and foremost, what do you want? 

Rachel Burr  1:00:18  


Joanne Tan  1:00:19  

Okay. Now, a third question, what should I ask myself before I quit? You want to answer that, Rachel?

The question is: Am I actually going towards something I want? Or am I running away from something I don’t want?

Rachel Burr  1:00:28  

Oh, sure! Well, I think first, my question would be: what’s driving this? You know, there’s a lot of times where things happen, or we get frustrated, or whatever in life, and the question is, am I actually going towards something I want? Or am I running away from something I don’t want? 

Rachel Burr  1:00:47  

Going towards something we want is always a positive, we’re reaching out, we’re growing, we’re really trying to strive for whatever that vision is. Avoiding something we don’t want, – I’m not saying stay in a bad environment, or stay in a toxic relationship. But let’s get clear. If I don’t know what it is I want to go to, my tendency is just to jump to jump. And a lot of times when we do that, we end up jumping from “the kind of the devil we know, to the devil we don’t” kind of deal. And so it’s a reaction, or a knee jerk kind of thing. And we end up a lot of times back in the same situations. 

Rachel Burr  1:01:23  

So what I would say is, really, what is it that’s driving me to quit? And if it’s that I’m trying to, if I’m just trying to get away from something I don’t want, maybe get some clarity, like what you were saying was, how do I get clarity on what I do want, and try to jump towards that. Be purposeful, be intentional about where I want to go. Just not trying to get away from what I don’t want.

Joanne Z. Tan  1:00:28  

Right! Next question: Why should I consider staying? 

Rachel Burr  1:01:53  

Oh, well, again, we were talking about how, you know, there’s good and bad about every place that we’re going to go. And I think one of the things sometimes is, again, frustration and stress play a factor into this, but being able to step back, and I just think I just posted an article recently, and you helped me post it, around maybe doing a staying interview, like, what would I …what I want, if I were coming in new, what would I want this job to look like? Or what would need to change for me to want to stay, and take an active role in it? Rather than just saying I’m done, I quit, kind of taking and constructing what would I want this to look like with a fresh start? And then how can I build that? How can I influence it? And maybe it’s not, you know, there’s places we can’t, but there are places we can, And how do we take ownership of that? And really say, Okay, if this were the case, this could be a great place to work.

Transform fear into cognitive data for decision making

Joanne Tan  1:02:48  

Right. And make sure the decision is not based on fear, is not driven by fear. But just let the bells and whistles really alarm you when you are making any decision based on fear. Because that’s not going to be a good decision. That’s not growth oriented.

Rachel Burr  1:03:08  

And I will say on that, just as a note, because emotions, people get a little confused sometimes with emotions. Fear is a good flag, it’s a RED flag: something’s wrong. And so it’s data. And so it’s important for us to say, Okay, what’s going on that I feel this way, and then try to engage that more COGNITIVE part of our brain that says: How do I understand this? 

Rachel Burr  1:03:28  

Because otherwise, the reaction is just to jump, based on fear. And it’s like, okay, but what is the fear telling me? How do I take in that INFORMATION? And then how do I make the right DECISION on how to respond?

Before you take a job or start a business, Ask: What do I want? What are my vision, purpose, passions, values, skills? – let the opportunity fit YOU.

Joanne Tan  1:03:41  

Right, so last question, what should I do to refresh my brand or resume? 

Well, of course, first and foremost, what do I want? Ask yourself, what do I want? Okay. And don’t be an opportunist. Just because there are opportunities opening up, doesn’t mean it’s the right thing for you. Okay, you got to be truthful to yourself, you got to know what are your strengths and weaknesses? What are your value propositions? What is your passion? What are your values? What are your purposes? What’s the vision for your life, for the future? What is it that you want to leave on this planet earth when you exit? Yeah, live your life from that VISION. 

Joanne Tan  1:04:27  

Okay, and then you put the ducks in line, like, what are my chops? Okay, what are my skill sets, what are my education, what are my value-adds? And then you figure out who, where, how is my best fit, is my opportunity. 

Rachel Burr  1:04:45  

Yes, can I make a clarifying note on that? Because I think what’s important is that I want to pull out the meaning of how… It’s a word that is often used, from what the value of what you’re saying, because a lot of times people think of an “opportunist”, meaning taking advantage of an opportunity. And yes, But I think what you’re saying is, you want to take advantage of opportunities that are right for you, not just any advantage, not just anything that happens to come your way. It’s about really understanding who you are, and then looking for those opportunities that are a good fit for you at your core DNA.

Joanne Tan  1:05:18  

Right! Then you can have happiness, fulfillment, satisfaction from your work, whatever that work is, because at the end of the day, when you are fulfilled, then the company is benefiting the most. 

Rachel Burr  1:05:33  

Oh, absolutely. 

Joanne Tan  1:05:33  

Right. Whether it’s your company or other’s company, okay. And the company needs to do the same. 

Rachel Burr  1:05:40  


Joanne Tan  1:05:41  

Keep reassessing your value, your vision, your goal, your strategies, your brand. 

Joanne Tan  1:05:47  

Okay. Anyway, so we can keep talking about… 

Rachel Burr  1:05:50  

Absolutely, yeah. 

Contact us on our websites:  For investing in your own brand, decoding your brand DNA, – business and personal brands, LinkedIn profiling, website, etc., www.10PlusBrand.com

Joanne Tan  1:05:51  

It’s almost an hour. If anybody has questions and wants to follow up, feel free to reach out to us, either with LinkedIn messaging, or Facebook messaging, or visit our respective websites. My website is 10PlusBrand.com. You can send me a message there.

Rachel Burr  1:06:19  

And you can see mine in the background too, but Catamentum, And it stands for catalyze momentum, and then unleash potential. So it’s www.Catamentum.com.

Joanne Tan  1:06:33  

Love that name. Thank you. Thank you so much Rachel. I really enjoy this conversation. 

Rachel Burr  1:06:40  

Me, too!

Joanne Tan  1:06:41  

Yes, we’ll continue another time.

Rachel Burr  1:06:44  

Absolutely. Thank you so much. It was an honor to join you today.

Joanne Tan  1:06:48  

You are so welcome, and have a wonderful weekend. 

Rachel Burr  1:06:50  

You too. Bye everybody.