Author: Rachel Burr

Simple Steps to Reduce Quiet Quitting

Posted on by Rachel Burr

To reduce quiet quitting at workplace, provide clear performance expectations, encourage autonomy, have fewer meetings, communicate, connect, and engage your workforce.

Quiet quitting is not new. It’s just gotten more press in the past few years. More than a decade ago, I recommended that a leader invest in the development of his team to improve engagement and collaboration to achieve better results. 

“But what if I develop them and they leave?” he asked.

“What if you don’t develop them and they stay?” I replied. Which of course I said in my most supportive coaching voice. (I used my “inside-the-head” voice for the eye roll.)

Below, you’re going to read a number of statistics, causes, and ideas to reduce quiet quitting. All of it is good information, and all of it is stuff you already know. So, if we already know all this, why does quiet quitting continue to stay on our Top 10 list of people concerns? Really, I’m asking. Why?

If I had to guess, I’d say that we often look for tactical solutions but forget how to engage the “people” at the center of those concerns. We talk about employees, managers, and leaders, but all of them are people. What would it mean for each of us, every day, to engage with every individual we encounter as a person? This may sound fluffy, but it’s not. What does each person need to be their best and to do their best work? 

Let’s flip the question on its head for a moment. Instead of a person, let’s talk about a car. (Humor me.) What does a car need to operate at its best and to do its best work? The car needs gas, oil, and regular maintenance. Unless it’s an electric car, then it has other needs (just like different people do). Let’s assume our car is gas-powered. It’s a great car with a great engine and great potential. Which is all great. But what if I decide I don’t have time to fill the car with gas or change the brake pads, and I don’t understand why I need to change the oil, so I don’t? I’ve also ignored the “Check Engine” light burning brightly on my dashboard for months. Who cares? It’s just light, right? But eventually, my lack of attention and investment in my car are going to cause problems. However, my car is not going to quit quietly. Instead, I run out of gas, my battery dies, my brakes fail, and my engine seizes. All of which leave me stranded on the side of the road in the middle of the desert with only vultures for company.

It’s much easier to pay attention when quitting is loud and obvious, rather than quiet. What does a person need to be their best and to do their best work? There’s no manual for how people operate, but we have some good ideas, many of which you’ll find below. So, let’s review what we already know.

The Stats

Did you know that only one in three workers is fully engaged at work today?  Quiet quitters still make up half of the workforce, as they have for several years.  

A pair of Gallup reports, released in 2022 and 2024, summarize the situation:  

In its 2022 report, Gallup found that 32% of employees were “actively engaged” at work, while 18% were “actively disengaged,” (so-called “loud quitters”), and 50% were simply “not engaged” (the “quiet quitters”).

In the most recent report, released in January 2024, the results were very similar, with 33% of employees “actively engaged,” 16% “actively disengaged,” and at least 50% “not engaged.”

What is Quiet Quitting?

“Quiet quitting” refers to making the minimum effort to stay employed.  Broadly speaking, “quiet quitters” are employees who aren’t engaged at work, but aren’t actively looking for a new job. 

As a post-pandemic phenomenon rooted in lack of engagement, quiet quitting arose in tandem with the Great Resignation.  It increased sharply in the second half of 2021, according to Gallup. It remains a challenge today, but organizations can take simple, practical steps to reduce it.

Causes of quiet quitting

Workplace disruptions

Quiet quitting can be broadly traced to the effects of the pandemic.  Here are some contributing factors:

The Great Resignation was a major contributor to quiet quitting, according to a study reported in Forbes. The Great Resignation placed extra burdens on most of the employees who stayed. It caused organizations to restructure, breaking up teams and putting people in unfamiliar environments.  Not surprisingly, engagement suffered and quiet quitting rose.

Another pandemic-related disruption has been the rise of remote and hybrid work. Many organizations have yet to adapt.  According to Gallup, most managers reported having no formal training to lead a hybrid team. 

Without adequate management, the “new normal” of hybrid work has led to lower levels of engagement and more quiet quitting.

Unclear workplace expectations 

Many employees simply don’t know what they should be working on.  They report a lack of guidance on priorities, deadlines, and organizational goals.  Remote and hybrid workers are twice as likely as in-house workers to say they don’t receive enough guidance. Unclear expectations have been another cause of quiet quitting, according to both Gallup and Forbes.  

Lack of personal connection

 According to Gallup, employees are less likely than before the pandemic to say that “someone cares about them as a person” at work.  This lack of personal connection to the workplace leads to quiet quitting. 

Taking steps to reduce quiet quitting

The good news is that, although “quiet quitters” are not engaged, they are not beyond reach.  

Here are a few simple steps organizations can take to motivate quiet quitters to be more engaged at work.  

Have one conversation per week

This surprisingly simple suggestion comes from the 2024 Gallup report.  It is cited as the single most important step leaders can take to combat quiet quitting.  Spending 15 to 30 minutes per week speaking with each team member has several benefits: 

  • Making sure employees know what is expected of them, including clear priorities, deadlines, and organizational goals.  
  • Checking in with employees who may be struggling or showing signs of becoming disengaged. 
  • Making personal connections to reduce the feeling that “no one cares.”  

Avoid unnecessary meetings

This should be a no-brainer, but reporting in Forbes shows otherwise.  Too many organizations are scheduling ever more meetings to cope with post-pandemic changes. The results have been predictably negative.  

Employees feel micromanaged.  They report lower productivity, with some losing one-quarter to one-half of the workday to meetings.  And despite the time spent, employees feel no more informed about workplace expectations. 

The simple solution is to schedule fewer meetings, with fewer participants.  Avoid “all hands” meetings unless absolutely necessary.  Have conversations instead!

Encourage Autonomy

Encouraging autonomy and showing flexibility is another way to reduce quiet quitting, according to Psychology Today. Increased autonomy promotes feelings of being trusted and valued, rather than being micromanaged. 

Once the organization has made its expectations clear, let individuals decide how they will achieve their goals, as much as possible.  Be flexible in accommodating different working styles so each individual can realize his or her full potential.

The above steps are simple on paper, but harder to implement, especially if we approach fixing our culture and engagement like we would a car, rather than interacting with people. We need to invest time and attention in our people to understand what will help them to be at their best to do their best work. Quiet quitting is our Check Engine light. It’s a good indication that something’s not working, and the light has been flashing on our dashboard for decades. So, what are we going to do about it?

If you would like more information about employee engagement and quiet quitting, please contact us. 

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Developing Soft Skills to Future-proof Organizations

Posted on by Rachel Burr

Soft skills go beyond “people skills” and provide a solid foundation for organizational growth.  Improving soft skills through coaching and training is key for any organization facing changes in technology and the future of work.

I hate the term “soft skills.” Let’s just put our cards on the table. “Soft” is a terrible descriptor. According to Thesaurus.com, synonyms for “soft” include comfortable, easy, mushy, and fluffy. “Soft” sounds like a fluffy cushion for “hard” skills to rest on. 

We may think debating what to call “soft” skills is silly, but language influences how we think. When we label skills as “soft,” we label them as “easy” and imply they aren’t important. Yet when I coach executives and other leaders, “soft” skills are often the hardest skills for them to master.

So, why do we call them “soft” skills? To understand the “soft,” let’s start with the “hard.” Traditionally, organizations have focused on “hard” skills, such as technical skills and competencies. “Hard” skills tend to be easier to define, teach, and assess. In other words, hard skills are more tangible. By comparison, “soft” skills seem more intangible. We struggle to clearly define “soft” skills. For example, what are the specific skills required to be an expert in “interpersonal communication”? How do we teach someone “resilience”? As a result, it can be more difficult to understand “soft” skills and how to develop them.

So, before we dive into a discussion about “soft” skills, I want to plant a seed. I vote to rename “soft” skills as “Critical Intangible Skills,” or “Critical Intangibles,” for short. I may not yet have swayed the rest of the world, but throughout the rest of this blog post, I challenge you to think “Critical Intangible” when you read “soft,” and see how this change affects your thinking.

What are soft skills?

Soft skills are sometimes equated with “people skills,” but that isn’t the whole story.  Soft skills include mental qualities like persistence, resilience, problem solving, emotional regulation, and creativity.  They also encompass practical skills of self-regulation through time management, organization, and the ability to prioritize tasks.  Finally, soft skills include “people skills” like communication, teamwork, and leadership.

Soft skills apply broadly and can be transferred easily between jobs and industries.  They have been called “durable”, because, unlike technical requirements, they remain constant.

Twelve of the top 15 skills needed globally are soft skills, as reported in the World Economic Forum’s Future of Jobs Report 2023.

Soft skills are the “secret sauce” for long term organizational success in a changing world.

Teaching critical intangible skills in the workplace

Contrary to a common misperception, soft skills are not hard-wired or unchangeable. According to research conducted by McKinsey, Deloitte, PwC, the Harvard Business School, and Forbes, organizations can help people improve their soft skills through coaching, mentoring, and training. When people improve these skills, they are better prepared to adapt to changes in technology and the workplace.   

Teaching soft skills requires planning, execution, employee buy in, and assessing success. 

Survey the organization’s needs.  The first step is to determine which soft skills are most in need of development.  

Look at both gaps in performance and high performance. What skill gaps may have contributed to negative customer feedback? What skills contributed to rave reviews? What skills are bubbling up most often in employee performance reviews? What skills are leveraged most by the highest performing teams? What are the skills on which you want to focus, and how can people best develop these skills?  

Develop teaching strategies.  With clear development priorities, the organization is ready to create an action plan. HR Partners and People Partners may find it useful to leverage consultants to help deliver programs and coaching to support development efforts.

Use a mix of approaches. Different skills and personal learning styles will require different learning strategies. Developing skills requires acquiring knowledge and putting that knowledge into practice. Here are some examples of learning approaches to help people develop their skills:

  • Skills workshops that include role plays focused on real work scenarios with self-reflection and feedback.
  • Coaching
  • Mentoring
  • Other learning methods that people can then put into practice, such as online courses, webinars, podcasts, etc. to build knowledge and insights, upskill or reskill.

Continuing efforts, as opposed to a “one and done” approach, will be needed.  After all, we don’t expect people to master skills in a single session.  

Get employees to buy in.  To invest in people development, employees need to understand the importance of soft skills and how coaching and training will help them develop these skills. Organizations can further emphasize the importance of soft skills through recognition, performance reviews, and requiring soft skills as criteria for promotion.  

Measure progress.  One mistake to avoid when assessing teaching programs is simply measuring “inputs,” such as the number of training sessions offered, “butts in seats,” or the number of hours completed.  It’s more useful to design ways to measure outcomes. Metrics will vary by organization but may include assessments of individual performance, employee engagement, team dynamics, customer satisfaction, sales volume, and similar data points. The goal is to be as objective as possible, and to keep the workforce informed.

As the world of work changes, soft skills (or “Critical Intangible Skills”) will only become more important, and strengthening these skills will provide an enduring foundation for success.

Please contact us if you would like more information about soft skills and employee development.  

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential, through coaching soft skills, among many other areas.

Reskilling:  Changing Roles for a Changing World

Posted on by Rachel Burr

Reskilling is the process of preparing an existing workforce for new and different roles as the result of market changes and technology. Profound changes in the future of work, combined with a labor shortage, make reskilling a strategic imperative for large and small organizations alike.

Reskilling and upskilling are critical in a changing world

Upskilling and reskilling are more than trendy buzzwords.  They describe efforts to develop workforce skills in an era of technological transformation and demographic change.

In the previous blog, we looked at “upskilling,” the process of continuously upgrading employee skills in existing positions.  In this blog, we’ll consider “reskilling,” the process of preparing employees for different roles within an organization.

The world of work is changing

The World Economic Forum and the Organisation for Economic Co-operation predict that 1.1 billion jobs will be “radically transformed by technology” by the year 2030. The change will require intensive upskilling and reskilling to keep pace.  Despite the challenge, the WEF predicts that the combined effects of upskilling, reskilling, and improvements in early education could add $9 trillion to global GDP in this decade. 

The labor market is changing

The labor market is also forcing organizations to take reskilling and upskilling seriously. 

The U.S. unemployment rate was just 3.7% in November 2023, near historic lows.  According to the U.S. Chamber of Commerce, even if every unemployed person in the U.S. found work, the economy would still face a shortfall of 3 million workers. 

Long term demographic trends reveal an aging U.S. workforce whose growth has been slowing for decades.  In parts of Europe and East Asia, population decline has already begun.  The workforce of the future is likely to be smaller, in other words.  

Organizations can no longer expect to “hire” their way to success.  Instead, they must take steps to retain, upskill, and reskill the existing workforce.

Let’s next consider some of the steps to be taken in any successful reskilling effort. 

Identify Outmoded Positions and Skills Gaps to be Addressed

As was true of upskilling, the first step to a successful reskilling effort is to survey the organization’s needs. 

Identify the positions.  As a first step, the organization must look for positions becoming obsolete due to marketplace changes or advances in technology.  The organization should then look for areas where it wants to grow or where it has identified skills gaps. 

Identify the skills.  The next step is to identify the skills needed for success in the new positions.  The World Economic Forum and others have developed skills taxonomies to make the process more systematic.  Using such systems can help identify employees with related skills who may be a good fit for new positions.  

Identify the employees.  One under-appreciated challenge is to convince employees to undertake reskilling at all.  Organizations should recognize that reskilling can disrupt the lives of employees.  Resistance to change should be expected.

Organizations can manage that resistance by being open and transparent. Presenting clear career paths and training goals is key to improving results.

Design the reskilling effort to maximize success

Another key to success is giving proper attention to the process of reskilling.  

Choose appropriate reskilling methods.  For example, many adult learners prefer a “hands-on,” experiential approach to learning.  Practical training in the form of mentoring, internal apprenticeships, and “job shadowing” is often the most effective.

In other cases, online courses or webinars may be appropriate.  These should be easily digestible in short segments, typically an hour or less.  Lunchtime seminars are another way to fit learning into the workday.

Finally, some technical specialties may require certifications or the completion of degrees.  Some organizations, including Amazon, have programs to pre-pay or reimburse tuition and other educational expenses. They also provide time off for study and exam periods.

Involve all levels of management in the reskilling effort.  Having the support of C-suite leaders and upper level management is critical to success.  But still more is needed. 

The benefits of reskilling should be made clear to the middle managers and first line supervisors who implement it.  Too often these individuals bear the burdens of reskilling without reaping the benefits.  

One solution is to make employee development a part of the performance goals of all managers and supervisors.  Done properly, such goals can help instill a culture of development and provide incentives for participation. 

Meeting the future

The future of work is changing and so is the workforce.  Organizations need to adapt to the transformational changes already underway if they are to survive and thrive.  That means making the most of the existing workforce through upskilling and reskilling, to ensure that people have the tools they need to meet the challenges of tomorrow. 

Please contact us if you would like more information about reskilling, upskilling, and employee development.  

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 20 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Upskilling:  A Program of Continuous Development to Meet Changing Needs

Posted on by Rachel Burr

Upskilling is an ongoing process of learning and development designed to meet current and future workplace requirements.  It leverages the talents of the existing workforce to improve business outcomes and increase employee retention. 

What is Upskilling?

The simple answer is that upskilling is the current buzzword for a program of continuous and long-term employee development.  Upskilling is distinct from the equally buzzy term “reskilling,” which is the process of moving employees from redundant or outmoded positions into new roles. 

Upskilling seeks to provide learning opportunities to an organization’s existing workforce in their current positions, not merely to fill gaps but to keep pace with the increasing rate of change in the world today.

What Are the Benefits of Upskilling?

Keeping ahead of the innovation curve is one of the main challenges for organizations large and small.  The Organization for Economic Cooperation and Development has predicted that technology will transform over 1 billion jobs in the next decade, while the World Economic Forum anticipates that upskilling will add $6 trillion to global GDP by 2030. 

Let’s take a look at a few of the benefits of the approach. 

Upskilling increases employee engagement and retention.  In today’s tight labor market employee retention is more important than ever.  Employees are looking for more than a paycheck.  They want to know that the organization is committed to helping them reach their full potential. 

Providing training and development opportunities is a tangible investment in their future careers.  When employees see a path to career growth, they are more likely to stay than look elsewhere. 

Upskilling is a cost-effective use of resources.  Training and development can be costly, but it should be thought of as an investment.  The alternative is new recruitment. 

There are drawbacks to recruiting people to bring skills to an organization. One is the labor market.  People who already have the latest, most in-demand skills are a scarce resource. They will be highly sought after and may command a premium. 

Another drawback is the time and expense of recruiting and integrating new hires into the existing workforce.  While training and development have costs, the cost of recruitment is greater. 

Upskilling improves business outcomes.  A final benefit is to improve the organization’s ability to achieve its business goals.  That applies regardless of industry. 

In one case, that may mean more effective customer outreach.  In another, it may mean completing transactions more efficiently. Wise organizations set business goals into the framework of their development efforts, providing a metric for effectiveness.

What Goes Into A Successful Upskilling Program?

Here are some guidelines for developing an effective program.

Survey the organization’s needs.  The first step is to identify existing skills’ gaps and future needs. The organization should review its business plans and the challenges it faces in achieving its goals.

It is equally important to ask:  What training and development opportunities do employees want?  That may not have an obvious answer.  Many employees will not know what particular skills they would like to develop. 

A better way of getting the information may be by asking, “Where would you like to take your career in the next year?  In five years?”  By framing the question more holistically, the employee and the organization can begin to take steps towards the desired goal. 

Develop individualized programs.  Having considered both the organization’s needs and the employees’ goals, the next step is to develop individualized plans. 

The survey process is likely to have uncovered recurring themes – both in terms of business needs and employee desires.  These themes can be subjects for broader training efforts across teams or departments.

Individuals should also be encouraged to explore subjects that interest them.  That may mean pursuing a software certification or other credential.  It may mean an introduction to another functional area or mentoring by an expert within the organization. 

Develop metrics to measure progress toward goals.  Finally, the organization needs to measure progress, both individually and as an organization. 

Individuals will want to know how they’re progressing – and how much farther they have to go to reach specific goals.  

The same applies to the organization as a whole. The more specific business goals can be measured, the more likely for upskilling to be seen as an investment in the future. 

If you would like to know more about upskilling, please contact us. 

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

People Development:  Closing the Skills Gap With a Culture of Learning

Posted on by Rachel Burr

People development is the process of identifying the skills needed to achieve organizational goals, and designing learning, coaching, mentoring programs to meet those goals.

People development has become a critical need for organizations big and small.  The tight labor market means that vacant roles involving critical skills are harder to fill, while business and technological changes mean that existing roles will need constant updating. 

According to McKinsey & Company, the great majority of organizations will face a “meaningful skills gap” in the coming years.  The causes are both technological and demographic.  The upshot is that organizations wanting to “future proof” their business success need to make consistent, ongoing people development a priority.

Organizations need to not only develop their existing talent pool, but to “think outside the box” in terms of attraction and recruitment.  That will include:

·         Hiring for Potential:  Finding candidates with the ability to master new skills will be as important as finding candidates with existing skill sets.  

·         Considering Non-Traditional Candidates:  People with more circuitous career paths may be more adept at learning new skills and thriving in different environments.

·         Looking for a Growth Mindset:  Organizations will benefit from candidates who view personal development with a positive, open attitude.

People development will be key both in advancing the skills of an organization’s existing workforce and in bringing in new employees.  This blog will examine several aspects of the process.

Creating a Culture of Learning to Spark People Development

Whatever development model an organization chooses, creating an environment in which learning and development are priorities – a “culture of learning” – is fundamental. 

·         Having top leadership and management on board is the first condition needed to create a culture of learning.  Without advocacy at the top, learning and development is unlikely to gain traction. 

·         Setting organizational goals for people development is another way to cultivate a culture of learning.  According to McKinsey, “best-in-class” organizations provide an average of 75 hours of training per employee annually.  Some set “aspirational” goals well above that figure.  Hours dedicated to development is a critical first step.  More important, however, is assessing the impact of development on people and the business goals. Measuring the number of hours is easy. Measuring the impact is far more difficult, but also more critical. 

·         Setting aside a dedicated time and place for people development is another useful step towards creating a culture of learning, and making organizational follow-through more likely.

Organizational support and advocacy are the foundations for creating a culture of learning.  By taking specific, practical actions, like those mentioned above, the organization demonstrates its commitment to people development. 

Choosing Effective People Development Methods

The methods of providing learning and development opportunities include everything from online self-study, to formal classroom work, to on-the-job training and mentoring.  Circumstances may dictate which methods are practical, but the organization will have choices to make in every case.

In Person v. Online Study:  Studies show that in person learning is more effective than online or virtual courses, leading to better outcomes and greater retention.  It is also the most costly training method, but may be appropriate to develop highly technical skills where the extra expense is more cost effective. 

In many cases, due to the number of people to be trained or geographic challenges, online learning or self-study courses are the only practical solutions.  Even in this situation, the organization has a choice in how to present the material.

“Segment of One” v. “Cohort-Based” Courses:  Debate continues whether group (“cohort-based”) or individual (“segment-of-one”) courses are more effective.

According to the Academy to Innovate HR, employees prefer to study on demand, at their own pace, and show positive outcomes from that approach.  The Harvard Business Review disagrees.  According to the HBR, “cohort-based” group learning, with set schedules and milestones, produces better outcomes – partly as the result of group support and reinforcement.

Each organization will have to make its own decisions based on its unique circumstances.  A combined approach may be best, but knowing the options available is the first step.

Practical and Experiential Methods:  People development often comes through on-the-job training, mentoring, and coaching.  Some other, less frequently mentioned development tools include:

·         Job Rotation:  A temporary assignment in a different functional area or business division to gain experience and perspective.  Job rotation may be particularly helpful before a promotion to a senior management position. 

·         Peer Coaching:  A process in which two or more colleagues work together to build new skills, or to consider solutions to problems in the workplace.  Peer coaching is a special-purpose hybrid of the “cohort-based” and “segment-of-one” approaches.

·         Targeted Training and Micro-Mentoring:  Both of these are short duration, high effort approaches to solve specific problems or fill specific knowledge gaps.  They require a short time commitment and can be an effective stopgap remedy where needed.

Designing an Effective People Development Program

Organizations have unique circumstances and needs.  Each will benefit from different approaches to people development.  In some cases, the organization may have a dedicated learning and development team to facilitate the process.  In other cases, the organization may seek outside help to design a people development program. 

However the process proceeds, each organization should regularly assess its business goals.  The organization should then consider the skills needed to reach those goals, and the best way to close any “skills gaps” it finds. 

Once the organization has decided on a course of action, the key to any people development program is regular monitoring and assessment, to find out what’s working, and to improve or discard things that aren’t working.  Conducting follow-up assessments 30 to 60 days after the conclusion of a course or training session is especially useful in making that determination. 

Developing an effective people development program with an overall people strategy will only become more critical as time passes.  To “future proof” their business goals, organizations need to ensure they are taking specific, practical steps toward creating a culture of learning. 

If you would like to learn more about people development, please contact us.

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Using Organizational Development to Create Effective Change

Posted on by Rachel Burr

Organizational development goes through these phases: identify a specific problem, solve the problem with change, assess progress, and reset organizational culture, says Rachel Burr, Catamentum leadership Coaching.

Organizational Development is a systematic method of creating effective institutional change.  It relies on open communication with stakeholders (which can include managers and employees, suppliers and clients) and effective feedback to:

  • Identify a specific problem;
  • Effect changes to address the problem; 
  • Assess progress; and,
  • Reset organizational culture to the “new normal.”

Impetus for organizational change comes from changes in strategy by top leaders, when leaders need to steer the organization in a particular direction, they will need active involvement by stakeholders at different levels. Individuals who are active in the process of change are more likely to adopt it. 

Change Agents Lead the Way

Organization Development operates through “change agents” – Change agents can be leaders within an organization. Other times, leaders partner with OD consultants who bring their expertise to help leaders create and sustain change. They work with individuals and teams to identify both the problems and possible solutions, and make change happen.

Once the desired outcomes for changes are identified, change agents often begin the process through structured activities, such as workshops, surveys, or interviews, which are designed to gather information and collect feedback as the process unfolds.  Another big part of the change agent’s role is to coordinate communication so the reasons for change, and the benefits of change, are well understood. 

The communication itself needs to come from leaders. An OD consultant can help leaders design a plan for communication, including timing and messaging to different stakeholders. They may even help draft communications for the leader, but it is important the leaders themselves communicate to ensure these communications have the necessary weight and importance.

The Change Management Model – Three Steps to Change

A clear and concise way of viewing organization development is through the Change Management Model originated by Kurt Lewin, a pioneer in the field.  According to Lewin, successful change occurs in three phases , which he labeled:

  • Unfreezing;
  • Transition; and,
  • Refreezing.

Let’s explore the three steps individually, keeping in mind that there will be overlap among them. 

Unfreezing – Preparing for Change

Unfreezing is the planning stage, in which leaders and those assisting leaders with organizational changes gather information to identify the problem and its cause.  As noted above, the process may include structured activities or workshops, as well as surveys and interviews, to get stakeholders actively involved. 

The objective is to help people understand why the changes are happening, how these changes will impact the work, what the challenges might be, and how to navigate those challenges.

The leader is the owner for the change(s), even though some of the implementation work can be delegated to others, the leader owns both the responsibility and the results. 

Transition – Making the Change

Once the organization is “unfrozen” and ready for change, it’s time for action.  The organization undertakes the planned course of action, often called interventions. 

Interventions can take any number of forms, and may impact individuals, groups, or the organization as a whole.  

An individual intervention may call for training or coaching, either due to a new role or a performance issue.  A group intervention may involve team building exercises or workshops to develop new ways of collaborating.  Finally, an organization intervention may involve restructuring or strategic changes that affect everyone.  Such major changes will be unique to each organization. 

Transition is the most difficult stage.  Even with maximum involvement and understanding, some individuals will resist adopting new ways of working.  Leaders must communicate – clearly and consistently – the need for, and benefits of, change, and they must be prepared to help the organization navigate the resistance. 

The change agent has a dual role at this stage:  Supporting leaders in their communications, while also monitoring the impact of change.  The second part of that role reflects the need to continue getting feedback, assessing effectiveness, and making adjustments if needed. 

Refreezing – Establishing a “New Normal”

Once the hurdles of the transition stage have been overcome and the results assessed, the organization needs to reset its culture around the new ways of working.  The refreezing stage is intended to reinforce and ground changes in the organization to avoid falling back into old patterns. 

Leaders must set the tone and lead by example, becoming role models for change.  Leaders must understand where flexibility will be necessary: giving individuals time to adapt, preparing for the inevitable resistance, and providing other support as needed.  The goal is to ensure the organization successfully embraces change as a new way of doing business. 

If you would like to learn more about organizational development, or if you want to leverage Catamentum’s OD expertise, please contact us.

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Boosting Employee Morale is Good Business

Posted on by Rachel Burr

Ways to boost employee morale include giving employees autonomy, recognition, appreciation, avoiding burnout, respecting work-life boundaries, etc., per Catamentum leadership coach Rachel Burr.

Happiness and fulfillment is what we all want, in life and at work.   Work forms a big part of our individual identities – our sense of who we are and what we contribute to the world. Work is also an important source of social contact. 

Being happy at work is good for business too. 

Research consistently shows that high employee morale is associated with higher revenue and profitability. High employee morale is also associated with higher productivity and lower use of sick time.

This article will consider three simple strategies to boost employee morale to create a happier, more productive workforce and  increase your organization’s bottom line.

Increase Employee Morale by Fostering Autonomy and Agency

People generally like to feel a sense of being in control of their lives and destinies, not a powerless bystander.  A simple way to boost employee morale, then, is to provide opportunities for employees to exercise autonomy and agency in the workplace.

Autonomy and agency can take many forms.  The American Psychological Association suggests several simple steps, such as

·         Giving employees some control over their schedules and working hours;

·         Allowing employees to manage how assigned tasks are accomplished; and,

·         Giving employees a voice in decisions that affect them.

Another important way is to allow employees to use their natural strengths and talents at work.  An easy way to find out what captures an employee’s passion and interest is by having a conversation.  The next step is to support that passion and interest with career development and training, as needed. 

Recognition, Appreciation, and Pitfalls Thereof

As the Harvard Business Review points out, recognition and appreciation are very different animals.  Both can be beneficial.  Each offers a different way to connect with employees to boost morale.

Employee recognition is essentially transactional.  It rewards a job well done, a goal achieved, or a milestone met.  The reward may be financial but not necessarily so. 

Employee appreciation is the acknowledgement of a person’s inherent value, regardless of goals or milestones achieved.  It can be formal or informal, public or private, according to the circumstances.  It can be as simple as remembering a person’s birthday or giving a note of thanks. 

Celebrating both outstanding performance and inherent value provides the organization with more ways to reach out and interact with employees – to show them you care.  As Maya Angelou says, that’s what they’ll remember.

Paradoxically, some studies have shown that financial incentives can backfire as a reward for performance.  For example, an analysis by the London School of Economics found that financial incentives can reduce an employee’s natural desire to complete tasks, and the pleasure they feel in doing so.  

An article by the American Psychological Association also found that competition to achieve unrealistic performance goals can lead to cynicism and disengagement. 

While we like to receive financial rewards, organizations should handle them with care.

Addressing Employee Morale by Dealing with Structural Issues Leading to Burnout

Organizations have been hit with a number of challenges over the past several years.  We’ve been through the COVID lockdown, the “work-from-home” and “return-to-the-office” disruptions, and now a tight labor market. 

These stressors and disruptions can lead to exhaustion and burnout among employees – which requires a look at deeper, structural issues, with people strategies. The Harvard Business Review emphasizes the effect on middle managers, but any employee can feel the burden of being stretched too thin. 

When demand on employees outstrips their resources, here are some steps to take:

·         Re-assessing the work assigned – ask whether each employee has the resources to keep up;

·         Re-prioritizing the work – make a list of the top three priorities and consider removing outdated issues, or putting them on the back burner;

·         Re-distributing the work – ensure that the burden is equally shared and that no individual is bearing more than their share.  If budgets allow, consider bringing in outside help, whether temporarily or permanently.

Respecting work-life boundaries

Another issue is to look at working culture and working boundaries.  If the work intrudes on employees’ personal lives, it can add to stress and contribute to burnout.  Consider reinforcing the boundaries between working life and personal life. 

For example, implement a “no email on the weekends” rule to make sure employees get some real downtime to recharge.  Another possibility is to make vacation time mandatory.  If vacation is required, employees may feel less inclined to skip taking time off because they’re “too busy.” 

These are just some of the ways organizations can build employee morale for the good of both their employees and their bottom lines.  The key is communication.  If you would like more ideas to keep your employees motivated and engaged, please reach out.

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

Click here to book an appointment.

Creating Effective Teams and Managing Personalities in Teamwork

Posted on by Rachel Burr

Diversity in both skills and personalities in teamwork relies on team members’ psychological roles based on personality and functional roles.

“Alone we can do so little; together we can do so much.”

–       Helen Keller

Organizations are built on teamwork.  A large organization can include many different teams.  A small organization can be a team itself.  It follows that building better teams can lead to better outcomes for any size organization. 

This article will look at the elements of effective teams, the benefits of having different perspectives, and the effect of individual personalities in teamwork. 

The Benefits of Teamwork

Research has shown that teams have several advantages over individuals, including:

Better Problem Solving: Teams of three to five people consistently outperform the best individuals.  Researchers say teams generate correct responses to problems, reject incorrect responses, and process information more effectively than individuals.

Greater Innovation: Teams push and pull each other to new thoughts and insights.  A healthy clash of perspectives provides just enough discomfort to spur growth and new ideas.

Happier Employees. Employees in well-functioning teams are much more likely to report a sense of well-being, and happier employees are much more productive than unhappy ones.

Diverse Perspectives Make More Effective Teams

Just as teams outperform individuals, diverse teams outperform non-diverse ones.  As we’ll see, diverse teams tend to check each other’s assumptions and keep each other on track. 

The case for diversity in the workplace has been made repeatedly, including studies published by McKinsey & Company in 2015, 2018, and 2020. Diverse workplaces consistently report better financial results and are more profitable than non-diverse ones. Credit Suisse found a similar association between better financial results and including women on corporate boards.  

And, according to the Harvard Business Review, diverse working teams also perform better than non-diverse teams. For example:

Focus on Facts:  Diverse teams have been shown to focus more on facts and make fewer factual errors than non-diverse teams.  When errors do occur, they’re more likely to be corrected.

Information Processing: Diverse teams also have been shown to process information more carefully and deliberately than non-diverse teams, leading to more accurate decisions.

Greater Innovation:  Finally, diverse teams have been shown to introduce more innovations into the market, and to develop more new products, than non-diverse teams. 

Diversity pulls people out of the comfortable, well-worn patterns of thinking that occur in non-diverse contexts.  Getting out of that comfort zone is vital to making better decisions and driving innovation. 

The Effect of Personalities in Teamwork

Individual personalities also have a major impact on teamwork, no matter what kind of group is involved.  Team members’ personalities can affect cooperation, problem solving, and overall performance. 

The Harvard Business Review has proposed one way of looking at personality in the workplace:

Results Oriented.  Team members who are leaders, socially confident, and energetic. 

Relationship Focused.  Team members who focus on the feelings of others and fostering group cohesion. 

Process and Rule Followers.  Team members who pay attention to details, rules, and process.  They tend to be organized, responsible, and conscientious. 

Disruptive Thinkers.  Team members who focus on innovation and shaking things up.  They tend to be adventurous and open to new experiences.

Pragmatic.  Team members who are practical and skeptical.  They tend to challenge ideas and to be prudent and level-headed. 

None of the personality traits above is “better” than any other.  Teams with a mix of personalities and approaches result in better overall performance.

If the majority of the team are disruptive leaders, but the team lacks relationship builders, group cohesion will suffer.  If the majority are relationship builders, but the team lacks leaders and disruptors, innovation will suffer.  

Managing Personalities in Teamwork

One way to maximize team effectiveness is to recognize that team members play both a functional role and a psychological role. The functional role of each individual is based on their position and technical skills.  It is usually the main focus when putting together working teams.  Equally important is each team member’s psychological role, based on their personality. 

The goal is to create a balance of  personalities so the mix of different styles and  approaches will optimize the team’s success.

If your organization would like advice on building better teams, we are happy to assist. 

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

To book an appointment visit: https://catamentum.com

Micromanagement is Not Leadership

Posted on by Rachel Burr

Micromanagement and Imposter Syndrome, often derived from insecurity, isolation, & feelings of lack of control, are common among leaders. Catamentum helps alleviate them with leadership coaching.

“Never tell people how to do things.  Tell them what to do, and they will surprise you with their ingenuity.”

– Gen. George S. Patton

Micromanagement is not true leadership, as General Patton knew.  Even in a top-down, chain-of-command organization like the Army, effective leaders give their subordinates opportunities to contribute and shine.  Micromanagement takes away those opportunities, to the detriment of the organization.  This blog will take a look at the signs, sources, and potential cures for micromanagement. 

Some Symptoms of Micromanagement

We’ve all heard that micromanagement is a “dirty word” in business.  Many of us have experienced it at some point, and a few of us may have been guilty of it.  It’s a behavior that can take a variety of forms, usually reflecting a desire for control.

The micromanager may give staff constant reminders of tasks and deadlines, or demand frequent updates, reports, and meetings about work in progress.  These behaviors reflect lack of trust in the basic competence of the workforce, which can sap morale and confidence. 

The micromanager tends to focus on tiny details, regardless of context.  The micromanager also tends to emphasize shortcomings, in other words, nitpicking, whether the project is big or small – an interoffice memo may get the same level of scrutiny as a client presentation.  

Withholding information is another tactic of the micromanager.  The behavior may take the form of doling out tasks individually, while withholding the bigger picture.  The micromanager may also withhold strategic information about goals, projects, and plans.  The intent in these cases may be to amplify the micromanager’s status as an expert – or as the “smartest person in the room.”

The result is to rob the micromanager’s staff of autonomy and initiative.  It also robs them of opportunities to grow and develop in their roles.  The micromanaged employee can feel stifled and frustrated, leading to disengagement and turnover.  

The organization suffers not only from a loss of employee engagement, but from the loss of time and attention the manager could spend on more strategic concerns.  

What Are the Causes of Micromanagement?

Few people intend to become micromanagers, yet the problem persists.  We can identify a few root causes of the behavior.  In some cases, the cause may be insecurity, or a feeling of “Imposter Syndrome,” where despite being high-performers, managers may feel like a “fraud” because they doubt their ability to succeed in their roles. Imposter Syndrome is very common, and coaching can help managers overcome it.  Apart from it, there are some common sources for workplace micromanagement.

One cause is a feeling of isolation.  As they rise through the ranks, senior managers may feel increasingly disconnected from the day to day work of their organizations.  These managers may, for example, demand more and more updates and reports to relieve their anxiety. 

Another source of micromanagement is loss of control.  One of the ironies of rising into upper management is that, as overall authority increases, the manager’s direct control over operations decreases.  Former frontline superstars can have a hard time letting others do the tasks they once excelled in. 

The desire for control, feelings of isolation or insecurity, and other factors can result in feeling the need to micromanage others.  However, with coaching, managers can learn to let go as a part of professional development. Organizations can also take deliberate steps to reduce micromanagement.

Letting Go of Micromanagement

A few simple steps can help.  The first is to follow General Patton’s advice:  Tell people what to do, but not how to do it. 

In most cases, managers can frame the goals to be achieved without describing each step along the way.  Speaking in terms of outcomes and goals gives employees room to exercise judgment and develop skills.  Managers can and should make themselves available to give guidance and advice if needed.  But unless the employee needs training, step-by-step instructions can be avoided.

Another way to eliminate micromanagement is to set reasonable expectations in advance for progress reports and feedback.  At the beginning of a project, let employees know when and how they’ll be expected to provide updates about work in progress. This can go a long way toward reducing the feeling of being micromanaged.

Finally, not all work warrants the same level of management and feedback.  Big projects, risky projects, or novel situations will merit more attention and feedback than small or routine projects.  The level of attention should be based on the importance of a project for the organization.

When the roles and expectations are clear and reasonable, both managers and employees can do their best work.  Employees will have the autonomy to show their ingenuity and develop their skills.  Managers can turn their attention to making strategic decisions for the organization.  Letting go of micromanagement is a win for everyone. 

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Rachel Burr is an executive and leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. Rachel is a “people expert” who works with clients to unleash their leadership potential.

To book an appointment visit: https://catamentum.com

Authentic Self at Workplace: Why & How

Posted on by Rachel Burr

Bringing your authentic self to the workplace is integral to career success and growth, and it increases job satisfaction. Leadership needs to create a safe environment and encourage the practice of empathy.

Being Your Authentic Self

“The privilege of a lifetime is being who you are.” – Joseph Campbell

What Does It Mean to be “Authentic?”

We’ve all heard them:  Media figures, motivational speakers, and other “influencers” urging us to be our “authentic selves.”  We’re told that being “authentic” will allow us to lead happier, more fulfilling lives, but what does that really mean?  Is it only for close personal relationships?  Can we be our authentic selves at work?  Are there risks?  Are there limits?  This post will take a look at these issues. 

Authenticity, at its core, means that our words and actions consistently align with our values.  That means having a strong sense of who we are and what’s important to us.  But there’s more to it.

Authenticity also means we’re aware of our feelings and emotions in the moment, and that we’re able to acknowledge them as we go through our day.  In other words, authenticity isn’t just one state of mind.  It includes being present and aware of what’s going on in the moment.  That makes authenticity a process, and a practice we can develop as part of our lives.

Being our authentic self comes with some risks.  We’re more vulnerable when we’re being true to ourselves than we are when we’re playing an expected role.  It takes courage to break free:  Will we be judged?  Will we be rejected?  The risks mean that we’re more likely to be authentic in safe environments and in close personal relationships.

But what if we could expand that horizon?  Research has shown positive links between authenticity and higher self-esteem, greater psychological well-being, and increased job satisfaction.  Can we allow authenticity to move from our private lives to our public lives?  Let’s take a look into what it means to be authentic in the workplace. 

Bring Your Authentic Self to Work

Writing in the Harvard Harvard Business Review, author Susan McPherson urges us (as the headline gives away) to: “Bring your ‘authentic’ self to work.” She writes, “Being yourself is the best way to form meaningful relationships, which are integral to career success and growth, no matter what field you work in.”  McPherson advocates forging deeper human connections in the workplace, not just practical or “transactional” ones. 

Mike Robbins, author of Bring Your Whole Self to Work, says that without authenticity, “[w]e aren’t able to do our best, most innovative work, and we spend . . . too much time trying to look good, fit in, and do or say the ‘right thing.’” 

Robbins has defined authenticity as “honesty, without self-righteousness, and with vulnerability.”  We might rephrase that more simply as “honesty with empathy and vulnerability.”  The last two qualities let us relate to each other more easily as human beings, to recognize a bit of ourselves in another person. 

Being Authentic Self Takes Practice

How do we start?  Small steps are best.  We don’t have to tell our life story, or to weep an ocean of tears, to be authentic and vulnerable.  It’s best that we don’t!  Keep in mind that authenticity can be seen as a practice, something to be cultivated through deliberate effort over time. 

Mike Robbins uses the “iceberg” metaphor (that is, the bulk is hidden).  He suggests that we “lower the water line,” just a bit.  In other words, that we take courage and reveal just a little bit more about ourselves than may be comfortable in that moment.  With attention and practice, we can become more open to authentic moments as they arise.

We might, for example, begin by adding a personal detail or two to the general small talk before a meeting.  Susan McPherson suggests listening for personal details from others and following up when we feel a connection. 

Creating a safe space for people to share a little more about themselves is a great start to foster a sense of belonging. Businesses and organizations can help the process by having a coach or facilitator work with groups.  Discussion and group exercises can break the ice and set the process in motion.  

Are There “Authentic” Limits?

Any idea can be taken too far, or applied in the wrong way.  Authenticity is no exception.  “Authenticity without empathy is selfish”,  says Wharton professor Adam Grant. He warns that too much authenticity can appear “self-serving and self-absorbed.” 

A key to avoiding these issues is to keep empathy for others firmly in mind.  The goal of being authentic is to build closer human relationships, which also includes respecting the boundaries of other people.  Small steps are another key.

Authenticity isn’t automatic.  It’s a practice that we build with intention and deliberate effort.  With practice, we become open to making personal connections in more areas of our lives, which brings both greater success, better motivation at work, and greater satisfaction. 

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Rachel Burr is a leadership coach with over 20 years of experience working with CEOs and the C-suite across all industries, in organizations of from 200 to 10,000 employees. Rachel holds dual master’s degrees in Organization Development and Clinical Psychology, and numerous certifications in the field of executive coaching. 

Rachel is a “people expert” who works with clients to unleash their leadership potential and catalyze growth momentum for teams and organizations.

To book an appointment 

Visit: https://catamentum.com